• Remote Patient Support Supervisor

    Insight Global (Chicago, IL)


    Job Description

    Job Description:

    Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization.

    Responsibilities:

    Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences

     

    Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions

     

    Work with patients and insurance carriers to resolve patient billing inquiries

     

    Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others

     

    Maintain confidentiality of all patient information with a full understanding of HIPAA requirements

     

    Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules

     

    Other duties as assigned

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    1+ years in a healthcare environment preferred, preferably in billing, front office administration or call center

     

    Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction

    High School diploma or GED required Experience using Athena as an EMR system null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].