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About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Job Summary:

We are looking for a meticulous and strategic Process Engineer to lead the documentation and standardization of company processes and policies across all operational phases, from sales through shipping. This position plays a critical role in maintaining compliance with ISO 9001:2015 standards while implementing and integrating Epicor’s Prophet 21 (P21) ERP system into daily operations. The goal is to develop a comprehensive 'Company Rule Book' that unifies and streamlines operations across all branches.

Duties and Responsibilities:

+ Document end-to-end business processes and policies from sales through shipping across departments.

+ Ensure all process documentation complies with ISO 9001:2015 quality management standards.

+ Develop and maintain a comprehensive and standardized Company Rule Book to be used across all Echelon branches.

+ Collaborate with cross-functional teams to map workflows and identify process improvements.

+ Integrate Epicor’s Prophet 21 (P21) ERP system into core business processes, ensuring alignment with documented procedures.

+ Monitor and evaluate the effectiveness of newly implemented processes and refine as needed.

+ Train stakeholders on updated processes and systems to ensure organization-wide adoption and consistency.

+ Support audits and quality reviews with accurate, up-to-date process documentation.

Qualifications:

+ Bachelor’s degree in Industrial Engineering, Process Engineering, Operations Management, or related field.

+ 5+ years of experience in process engineering or quality systems, preferably in a distribution or manufacturing environment.

+ Thorough knowledge of ISO 9001:2015 standards and compliance practices.

+ Hands-on experience with ERP system integration, preferably Epicor P21.

+ Demonstrated experience in documenting processes, standard operating procedures, and cross-functional collaboration.

Skills and Abilities:

+ Strong analytical and problem-solving skills.

+ Exceptional written documentation and communication skills.

+ Project management capabilities and ability to lead cross-functional teams.

+ Detail-oriented with a focus on consistency and accuracy.

+ High proficiency in Microsoft Office Suite and ERP systems.

+ Ability to drive process improvement and manage change in a growing organization.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.