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Documentation/Technical Writer Content Specialist

Posting Begin Date: 2025/08/01

Posting End Date: 2025/08/15

Work Type: Full Time

Minimum Salary: 25.00

Maximum Salary: 25.00

Pay Rate Type: Hourly

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

Key Responsibilities

The Documentation/Technical Writer Content Specialist will work under the direction of the HCM & Payroll Bureau Chief. Your overarching responsibility will be to create documentation on Luma, our state enterprise reporting planning (ERP) software for HR, payroll and additional modules as needed. Responsibilities include designing, developing, and delivering comprehensive resources for various modules for the State Controller’s Office team. This role necessitates close collaboration with teams, seeking guidance from leadership, and engaging with process owners and experts.

Special Notification

The State of Idaho Controller's Office is an equal opportunity employer. This is aLimited Service, non-classifiedPosition. It is expected that the duration of this Limited-Service position will bethrough June 6, 2026. This position is exempt from the classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission. The Luma Division is established as the sustainment organization to support State of Idaho agencies and their employees in the use of the Luma system for day-to-day business operations.

Job Functions

• Assume content authoring responsibility of assigned Luma payroll, HR and WFM group(s) training materials, technical writing processes, procedures, policies, training aids, and other resources that support employees.

• Design and develop new materials and update existing materials to meet the specific needs of your assigned Luma working group(s).

• Collaborate with teams and subject matter experts to identify training needs, performance gaps, process improvements, and maintain documentation and resource materials.

• Stay informed about Infor Customer Update system enhancements that require training and documentation updates.

• Provide weekly status updates on your assigned work, projects, requests, and assignments to the bureau chief.

Additional Functions

• Contributes to the positive performance of the Luma Division and the office.

• Demonstrates timely and consistent attendance.

• This is an in-office position.

• Any additional duties as assigned by State Controller or his/her designee.

Qualifications

• Experience in instructional design and technical writing (3 year minimum is preferred).

• Strong customer service orientation, excellent interpersonal skills, as well as strong change and conflict management skills.

• Demonstrate an understanding of HR, WFM, and/or payroll or a desire to learn.

• Excellent written and verbal communication skills, with the ability to present information clearly and concisely for employee training and meeting participation.

• Collaborative team player who can give and receive constructive feedback, adapt to changing work priorities and deliverables, and think critically to ensure the delivery of appropriate training and support to employees.

• Self-starter with the initiative to proactively complete tasks and anticipate work needed for Luma processes, programs, trainings, and employee needs.

• Intermediate technology skills, including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Webex, Snagit. Knowledge of Articulate Rise 360, Adobe Creative Cloud Suite, Qualtrics, and Vizio is a bonus.

Skills and Competencies

•Content: Proficient in instructional design, e-learning authoring, adult learning theories and models (ADDIE, BEM, Merrill, Blooms Taxonomy, Mager and Pipe), with expertise in training delivery.

•Technical Writer: Attention to detail, skilled in interview and consultancy questioning techniques, and experienced in software technical writing, grammar, spelling, and punctuation.

•General: Strong time management, interpersonal communication, accountability, collaboration, graphic design, web and UX design, and video and media production skills.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.