• Help Desk Analyst II

    Robert Half Technology (Yountville, CA)


    Description We are looking for an experienced Help Desk Analyst II to provide Tier 2 technical support at our site in Yountville, California. This contract position offers an exciting opportunity to work within a dynamic and guest-focused hospitality environment, addressing IT challenges and ensuring seamless technology operations. If you excel in troubleshooting, enjoy collaborating with teams, and thrive in a fast-paced setting, we encourage you to apply.

    Responsibilities:

    • Deliver Tier 1 and Tier 2 technical support for a variety of devices, including PCs, printers, TVs, credit card readers, and mobile devices.

    • Diagnose and resolve hardware, software, and network issues to maintain uninterrupted operations.

    • Collaborate with onsite employees and escalate complex technical issues to senior IT leadership as needed.

    • Assist in improving guest-facing technologies and enhancing operational workflows.

    • Create and update documentation for IT systems, including troubleshooting guides and internal processes.

    • Manage the onboarding and offboarding of end-users, including training and application access setup.

    • Provide weekend and after-hours support to address critical business needs.

    • Ensure the proper functioning of Wi-Fi networks and audiovisual systems used within the hospitality environment.

    • Support IT security measures and protocols to safeguard company systems. Requirements • Minimum of 5 years of experience in IT infrastructure operations, including networks, servers, and storage devices.

    • Proficiency in troubleshooting Windows-based systems and mobile platforms.

    • Familiarity with networking protocols, firewalls, and wireless equipment.

    • Experience with device management systems and audiovisual technologies in hospitality settings.

    • Strong understanding of IT security practices and solutions.

    • Ability to prioritize tasks, manage deadlines, and work effectively under pressure.

    • Excellent communication skills to support team members and present IT concerns clearly.

    • Hands-on experience with tools such as Active Directory, Windows 10, service desk systems, and point-of-sale devices. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .