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Description We are looking for a Customer Success Specialist to join our team in Dunedin, Florida. This is an in-person, ongoing contract position that offers an excellent opportunity for candidates looking to grow their skills in customer service and administrative support. The ideal candidate will be dependable, detail-oriented, and eager to learn, with a background slightly above entry-level.

Responsibilities:

• Answer incoming calls from insured clients using DialPad and efficiently route them to the appropriate adjuster using company systems.

• Handle light accounting tasks, including accounts payable and billing responsibilities.

• Maintain accurate records and ensure timely updates across relevant systems.

• Provide exceptional customer service through phone and email correspondence.

• Utilize Microsoft Office and NetSuite software for administrative and accounting tasks, with training provided as needed.

• Collaborate with team members to address connectivity issues and ensure smooth communication.

• Assist in maintaining organized workflows and support team operations as necessary.

• Ensure compliance with company policies while delivering high-quality service. Requirements • Strong communication skills, both verbal and written, with a detail-oriented approach.

• Basic understanding of customer service principles, including call center operations.

• Ability to navigate multiple browser windows and manage digital tools effectively.

• Familiarity with email correspondence and maintaining organized communication.

• Experience with Microsoft Office applications; knowledge of NetSuite is a plus but not required.

• High level of trustworthiness, with all candidates required to undergo a screening process.

• Willingness to learn and adapt to new systems and processes.

• Availability to work permanently on-site during standard business hours with a one-hour lunch break. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .