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Description

We are seeking a skilled and motivated Desktop Support Specialist to join our IT support team. As a key member of the team, you will assist in resolving technical issues, maintaining computer systems, and providing excellent customer support to ensure the seamless operation of our organization's technology infrastructure.

Key Responsibilities:

+ Respond to service requests related to computer hardware, software, peripheral devices, and audio/visual equipment; perform remote or onsite assessments to identify and resolve issues.

+ Install, configure, and maintain computers, operating systems, peripheral equipment (printers, scanners, mobile devices), and required software applications.

+ Manage service tickets and work orders using system maintenance logs, tracking progress, and ensuring updates for users.

+ Conduct basic system backups, upgrades, and general system maintenance.

+ Troubleshoot hardware and software issues, provide minor repairs and adjustments, and escalate complex problems as needed.

+ Set up user access permissions, modify profiles, reset passwords, and maintain file systems to ensure proper user access and security.

+ Coordinate with manufacturers and vendors for warranty services and equipment repairs.

+ Perform inventory management and ensure detailed system documentation for IT assets.

+ Configure operating system images for desktops, laptops, and mobile devices, using imaging software.

+ Support audio-visual setups for meetings and events as required.

+ Provide exceptional customer service while responding to technical support requests efficiently and professionally.

+ Demonstrate commitment to working various hours, including nights and weekends, to adapt to changing priorities or deadlines.

Requirements

+ Technical Skills: Proficiency in computer hardware maintenance, Dell and Apple devices, basic network troubleshooting, MDM technologies, Active Directory, and Remote Desktop Support.

+ Software Skills: Expertise in Windows 11, Microsoft Office Suite, and basic installation/configuration of peripheral equipment software.

+ Problem-Solving: Ability to troubleshoot routine hardware/software issues and adapt quickly to new technologies and environments.

+ Communication: Strong oral and written communication skills for clear technical support and collaboration.

+ Organization: Effective tracking of tasks, follow-ups, maintenance documentation, and coordination with cross-functional teams.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .