• Customer Service Representative

    Robert Half Office Team (Bridgewater, NJ)


    Description

    We are seeking a dedicated Customer Service Representative to join our team. This position offers the opportunity to work in a fast-paced environment, addressing customer needs and ensuring satisfaction. The ideal candidate will excel at managing customer inquiries, processing orders, and providing timely solutions while maintaining a detail-oriented demeanor.

    Key Responsibilities:

    + Accurately input customer orders into the system, verifying details and ensuring all special requirements are addressed.

    + Communicate shipping dates, delays, and additional information to customers promptly.

    + Process and monitor online orders, ensuring proper communication and follow-up as needed.

    + Address customer complaints, logging critical details and actions taken to resolve issues.

    + Collaborate with marketing and sales teams to provide support and assistance with various tasks.

    + Respond to inquiries about the organization, offering helpful information such as directions and contact details.

    + Handle credit card authorizations efficiently and securely.

    + Coordinate with production and shipping teams to trace and expedite delayed shipments, liaising with couriers when necessary.

    + Perform clerical duties such as processing quotes, issuing purchase orders, and maintaining accurate system records.

    + Tackle special projects and additional tasks as assigned to support the overall operation.

     

    Requirements • Proven experience in customer service, preferably in a call center environment.

     

    • Proficiency in order entry and processing with strong attention to detail.

    • Excellent communication skills, both verbal and written.

    • Ability to handle inbound and outbound calls professionally and efficiently.

    • Strong problem-solving skills and the ability to address customer concerns effectively.

    • Familiarity with credit card authorization processes and related procedures.

    • Capability to multitask and manage time effectively in a dynamic setting.

    • Basic knowledge of organizational systems and tools for maintaining accurate records. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .