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Specialist, Pharmacy Operations

**Requisition Number:** 10128

**Location:** 1035 Cambridge Street

**Work Days:** 8-430

**Category:** Pharmacy

**Department:** Pharmacotherapy Services

**Job Type:** Full time

**Work Shift:** Day

**Hours/Week:** 40.00

**Union Name:** Non Union

The CHA Pharmacotherapy Services program has been in place since 2006, growing incrementally from a modest warfarin Anticoagulation Management Service (AMS) at 1 primary care site to its current state with 20 clinical pharmacists and 3 specialized pharmacy technicians providing services in all adult primary care sites, several medical specialty sites, by telephone, and in patients’ homes. An estimated 20,000 visits for medication management by our team are expected this year. The specific services provided include anticoagulation, diabetes, hypertension, hyperlipidemia, respiratory, pain, immunizations and behavioral health. The Pharmacotherapy Services team has been successful in improving the quality and safety of care across all service lines, while producing a high level of patient and provider satisfaction. Our team is involved in supporting population health improvement through chronic disease management in a variety of ways.

**Job Purpose/Duties & Responsibilities:** -Regularly provides support of pharmacotherapy services via telephone or written communication with patients/caregivers in a professional manner, including clear documentation, and coordination of care. Ensures appropriate triage of patient care related to medication management services including urgent escalation to a pharmacist or appropriate provider -Provides outreach, follow-up and scheduling of patients in the pharmacotherapy services documented in electronic medical record (EMR) -Coordinates new patient appointments as requested by providers -Maintains various sources of departmental data and information; may review data to provide general and specific information to managers, as required -Maintains various patient information lists in EMR -Assembles and distributes patient education packets in multiple languages -Coordinates new and ongoing projects in support of department staff -Communicates professionally and effectively and adapts to the unique needs of all patient types in a culturally competent manner, while exhibiting and maintaining a high degree of responsibility for confidential matters -Demonstrates knowledge of services and coordinates patient care in all areas of responsibility; Demonstrates ability to recognize clinically significant issues and outcomes, and prioritizes the communication of such expeditiously, accurately, and effectively -Maintains professional knowledge, skills and competence in areas of responsibility -Demonstrates initiative, supports staff, demonstrates a collaborative approach to problem solving and promotes understanding of the practice mission and goals -Works effectively and proactively to ensure that departmental goals and objectives are achieved Assists in the development, coordination, communication, implementation and compliance with all state and federal regulations, patient safety standards, and The Joint Commission accreditation standards -Attends and participates in all required meetings

**Qualifications/Requirements:** High school diploma or G.E.D certificate is required. Minimum of two (2) years of work experience in a medical setting is required. In addition, a demonstrated administrative competency is required and patient interaction experience is preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._

_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._

_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._