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Overview

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Job Description

We are seeking a highly organized and dynamic F&B Manager to oversee the smooth operation of our restaurant. Responsibilities include ensuring maximum guest satisfaction, conducting daily pre-meal meetings, and supervising floor operations to maintain service standards. The role involves monitoring food quality, guest satisfaction, and restaurant cleanliness while implementing cost-effective measures to contribute to profitability. Administrative duties include budgeting, forecasting, scheduling, payroll management, and inventory control. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to upholding company policies and procedures to create an exceptional dining experience.

Our team members enjoy a wealth of benefits and perks, including:

+ Comprehensive healthcare coverage with options for medical, dental, and vision plans.

+ Paid time off for relaxation and rejuvenation.

+ Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

+ A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

+ Complementary Golf, Skiing and Riding.

+ Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.

+ Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities

+ To consistently ensure the maximum guest information in the restaurant.

+ Pre-meal meeting conducted with service staff on a daily basis.

+ Supervision of floor during operation.

+ Insure that service personnel follow service scenario.

+ Monitor timing of guest experience.

+ Handle all complaints to the guests' satisfaction.

+ To maintain a consistently smooth running operation.

+ Service staff on duty as scheduled.

+ Side-stands fully stocked with equipment..

+ All side-work complete.

+ Coffee, and roll warming equipment functioning.

+ Insure station rotation in seating.

+ Assist in seating or service of guests as necessary.

+ Coordinate all functions in dining room during service.

+ To monitor and critique the quality and consistency of the food product.

+ Continuously check food quality and presentation coming from kitchen.

+ Monitor guest satisfaction and comments regarding food.

+ To be familiar with clients so that there is constant recognition of all repeat guests.

+ Reservations reviewed on a daily basis.

+ Reservations checked against the VIP list from the front desk.

+ All special attention details handled properly.

+ To maintain the physical atmosphere and cleanliness of the restaurant.

+ Staff’s uniform and appearance meet specifications.

+ Tabletops set to specifications.

+ All menus inspected daily by hostess.

+ During service, constantly inspect tabletops, side-stations and tray stands.

+ All equipment in good condition and clean.

+ All work areas maintained neat, orderly and clean.

+ All lights and music adjusted appropriately for each meal period.

+ To contribute to the profitability of the restaurant through cost control effectiveness.

+ Administrative responsibilities:

+ Monthly budget

+ Monthly volume forecast

+ Weekly volume forecast

+ Weekly schedule

+ Staffing requirements

+ Weekly payroll forecast

+ Payroll computation

+ Food requisitioning

+ Assist in end-of-month inventory

+ Constantly perform positive up-selling techniques with service staff.

+ Expedite table turnover and table resetting.

+ Implement sales promotions and merchandising programs.

+ Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.

+ Reconciliation/deposits

+ Charge procedures

+ House charge procedures

+ Check control

+ Walkouts

+ Meal period change

+ Reports

+ Abstracts

+ Know and adhere to all company policies and procedures.

+ Know emergency procedures (including CPR) and work to prevent accidents.

+ Be familiar with and enforce all policies related to liquor liability laws. Specifically:

+ Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.

+ Prohibiting sale of liquor to minors.

+ Perform any and all other duties assigned and/or required by management.

Qualifications

+ Bachelor’s degree or equivalent experience preferred

+ Must have excellent interpersonal skills.

+ Must provide excellent service to internal and external customers.

+ Must have excellent oral and written communication skills.

+ Must be attentive to detail.

+ Must have excellent computer skills.

+ Must be pleasant and friendly.

+ Ability to work nights, weekends, and holidays

Omni Hotels & Resorts is an Equal Opportunity Employer

Job LocationsUS-NH-Bretton Woods

Posted Date2 days ago(7/30/2025 11:18 AM)

Requisition ID 2025-125615

# of Openings 1

Category (Portal Searching) Food & Beverage