• Hotel Front Office Supervisor

    Omni Hotels (New Haven, CT)


    Location

     

    New Haven Hotel

     

    Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

     

    Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

    Job Description

    Responsible to assist the Front Office management team in ensuring seamless operations at the Front Desk. To include Guest Services. Train Front Desk and Guest Service Agents.

     

    Create a warm and welcoming guest experience. Assist in resolving guest issues and recovery. Function as an MOD in absence of a manager.

    Responsibilities

    Oversee the daily operations of the Front Desk & Guest service Agents on a scheduled shift

     

    Ensure policies and procedures are consistently followed by Front Desk & Guest service Agents on a scheduled shift

     

    Lead by example

     

    Facilitate room blocks, shift reports and room inspections

    Qualifications

    2 year degree in related course of study with prior supervisory experience in a luxury labor hotel setting

     

    Graduated Omni LID / SDDP may be considered in lieu of Front Desk Supervisor experience

     

    Hotel PMs system experience, preferably Opera. Cashiering experience

     

    Strong technical competencies, mentoring and engagement skills

     

    Ability to stand entire shift

     

    Ability to work a varied schedule in accordance with business needs

    End of Job Description

    #IND123

    Job LocationsUS-CT-New Haven

     

    Posted Date1 week ago(7/25/2025 10:47 AM)

     

    Requisition ID 2025-125436

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations