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Requisition: 202500236S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: Endpoint Services

General Requirements:

System Administrator I Endpoint Management:

Bachelor’s degree with a major in computer science or related field from an accredited institution. One-year relevant experience in related field. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities can be considered.

System Administrator II Endpoint Management:

Bachelor’s degree with a major in computer science or related field preferred from an accredited institution with two years relevant experience. A currently valid Microsoft Technology Associate certificate or higher, or a Red Hat Certified System Administrator certificate or higher could be substituted for one year of experience. Proficiency in Windows, Red Hat Linux, and Mac Operating Systems, and in one or more endpoint and configuration management platforms, such as Red Hat Satellite, Puppet, Ansible, Microsoft Configuration Manager ( SCCM ), Intune, or JAMF preferred. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

System Administrator III Endpoint Management:

Bachelor’s degree with a major in computer science or related field preferred from an accredited institution with three years relevant experience. A currently valid Microsoft Certified Solutions Associate certificate or higher, or a Red Hat Certified Engineer certificate or higher could be substituted for one year of experience. Proficiency in Windows, Red Hat Linux, and Mac Operating Systems, and in one or more endpoint and configuration management platforms, such as Red Hat Satellite, Puppet, Ansible, Microsoft Configuration Manager ( SCCM ), Intune or JAMF preferred. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

System Administrator I Endpoint Management:

Provides highly advanced technical work involving the design, development, maintenance, and troubleshooting of the university enterprise systems and their related components; assessing gaps or errors in the technical infrastructure; and recommending, designing, and implementing technical solutions.

System Administrator II Endpoint Management:

Maintains the upkeep, configuration, and reliable operation of Sam Houston State University Information Technology systems.

System Administrator III Endpoint Management:

Oversees and maintains the upkeep, configuration, and reliable operation of Sam Houston State University Information Technology systems.

Primary Responsibilities (Staff Positions Only):

System Administrator I Endpoint Management:

Acquisitions, installs and upgrades computer components and software. Provides routine automation and maintains security policies in conjunction with security office recommendations and state and federal regulations. Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems. Processes service requests and tasks using the Information Technology ticketing system. Communicates effectively and timely with team members and clients. Serves as a member of project teams to build small (1 or 2 server) systems. Maintains small systems. Performs intro functions in Microsoft Configuration Manager and JAMF or other endpoint management system. Performs other related duties as assigned.

System Administrator II Endpoint Management:

Automates, tests, deploys, troubleshoots, and repairs server and workstation deployments. Acquisitions, installs and upgrades computer components and software. Provides advanced automation and maintains security policies in conjunction with security office recommendations and state and federal regulations. Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems. Communicates effectively and timely with team members and clients. Serves as a member of project teams to build small (1 or 2 servers) to medium (up to 5 servers) systems. Maintains small to medium systems. Manages authentication and access control systems. Configures automation routines using scripting and other programming languages. Aids in development of university continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crisis in accordance with university continuity and disaster recovery plans. Performs moderate functions in Microsoft Configuration Manager, Intune, and JAMF or other endpoint management system Performs other related duties as assigned.

System Administrator III Endpoint Management:

Automates, tests, deploys, troubleshoots, and repairs server and workstation deployments. Acquisitions, installs and upgrades computer components and software. Provides highly advanced automation and maintains security policies in conjunction with security office recommendations and state and federal regulations. Maintains core services to include e-mail, voicemail, printing, file sharing, authentication and access control, databases, video surveillance, disaster recovery, and storage systems. Processes service requests and tasks using the IT ticketing system. Communicates effectively and timely with team members and clients. Serves as a member of project teams to build small (1 or 2 servers) to large (up to 10 servers) systems. Maintains small to large systems. Manages federation, authentication, and access control systems. Configures automation routines using scripting and other programming languages. Administers application-level databases. Administers information technology management systems such as Satellite, System Center Operations Manager ( SCOM ), Microsoft Configuration Manager, Intune, JAMF . Dell Open Manage Essentials ( DOME ), Zenoss, JAMF , and backups. Performs other related duties as assigned.