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General information

**Ref #** 20315

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Director of Fraud Training - Consumer Bank is responsible for leading training efforts related to fraud prevention, detection, and resolution within the Deposits and Invest Operations business. The Director will develop and oversee key training initiatives, create consistency in associate feedback and coaching protocols. This key leader will hold responsibility for the development and ongoing maintenance of a comprehensive fraud training program.

Ally work locations are Charlotte NC, Lewisville TX, Fort Washington PA and Jacksonville FL.

In office role with Hybrid schedule, currently 3 days in office and 2 remote

The Work Itself

Training & Education

* Design and lead a comprehensive and ongoing fraud prevention training program for new hires and internal teams, including fraud analysts, investigators, and support staff.

* Utilize the results of Quality Assurance, Quality Control, Complaints, SII’s and Performance Dashboards to identify areas of focus for training initiatives.

* Own training for Change initiatives in support of the lines of business

* Ensure enterprise and line of business training is up to date with current regulatory expectations.

Controls & Quality

* Serve as the central point for quality escalation from other areas of the bank.

* Implement continuous monitoring and improvement processes to enhance quality.

* Identify opportunities to improve procedural direction through review of quality findings.

* Work with the Fraud Data Analytics team to build dashboards and reporting to monitor quality.

* Perform oversight of training and quality related SII filings within Fraud Prevention.

Collaboration & Leadership

* Partner with Fraud Operations leaders and analysts responsible for performing (1) process controls, (2) quality assurance, (3) SLA monitoring and (4) SAR management within the Fraud Prevention department.

* Provide peer leadership to influence the positive impact and outcomes of the Quality Program.

* Partner with the Learning & Development team to roll out impactful training initiatives.

* Collaborate with the Head of Fraud Operations, as well as key stakeholders across Compliance, Business Line Risk, Legal and Operations.

* Foster a culture of compliance, collaboration, and continuous improvement within the Fraud Prevention department.

The Skills You Bring

* 7+ years of experience in fraud management required; you will be the Fraud SME providing fraud content for training needs.

* 5+ years of influencing and partnering with stakeholders

* Strong working knowledge of regulations such as Reg E, CC, P; BSA/AML, NACHA, FCRA, FACTA, UDAAP, and SARs.

* Experience in building data repositories, retention and analysis reporting.

* Technical proficiency required in SharePoint, Excel and PowerPoint.

* Strong organizational and project management skills.

* Excellent communication and leadership skills, with a track record of effective team management and cross-functional collaboration. Be adaptable to the team’s needs, resetting the pace and content as appropriate.

* Contribute an Energetic and Enthusiastic passion to the audience. Confidence. Bring creative methods to training sessions to keep them fresh and stimulating.

* Familiarity with designing and implementation of fraud prevention training programs.

* Bachelor’s degree preferred.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 125000

**Experienced:** 157500

**Expert:** 190000

Incentive Compensation: This position is eligible to participate in our annual incentive plan