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Manager, Salesforce

This is a hybrid position based in Great River, New York (Suffolk County).

The Manager, Salesforce is responsible for leading a team of developers and management of the Customer Relationship Management (CRM) system. Responsibilities of this position includes but are not limited to the technical designs, development solutions, coordination of and execution of deployment activities, and administration of the Salesforce platform. The Manager will be able to work with users across the company to provide scalable, long-term solutions by leveraging the features, functions, and best practices of the platform. The Manager works strategically with stakeholders across the company to determine prioritization of features and deployment cycles. This is a hands-on leadership position with a balance of technical oversight, strategic planning, administrative duties, and cross-functional collaboration. The Manager manages a team of Salesforce Developers and reports to the Associate Director of Development.

Essential Functions

+ Plans, organizes, and manages operations and activities relating to the functionality of the overall Salesforce platform.

+ Balance individual workload and work of the team to establish timelines and deliver on time.

+ Lead a team of technical resources and provide strategic thought leadership to application development; approve scope of work, time and cost estimates, resource allocation, and identifying critical path activities and dependencies.

+ Meet with the business stakeholders and elicit functional requirements and create technical design.

+ Proactively identify, communicate, and manage potential issues or risks with the system landscape and act as an escalation point for the technical team in addressing critical production support issues.

+ Serve as the primary system administrator and manage the SF application, respond to the needs of the user and organization.

+ Design and build high-performance, reusable, and reliable solutions adhering to Salesforce best practices.

+ Troubleshoot, test, and debug solutions.

+ Complete regular internal system audits and prepare for upgrades.

+ Manage tasks with professional status reporting, escalation, and process adherence.

+ Effectively act as a liaison between our users, vendors, and the application development teams.

+ Assist business stakeholders in training new users on new and/or updated features.

+ Directly manage the development of integrations while adhering to best practices.

+ Manage development, security, and implementation of Salesforce data feeds and other integrations.

+ Assess scope and completion of new and/or modified Salesforce configurations.

+ Make recommendations and help develop business requirements for any enhancements that support system performance, operational efficiencies, and/or improved user experience.

+ Perform other duties as assigned.

Essential Knowledge, Skills & Abilities

+ Experience managing and/or delivering technical solutions across the Salesforce technology stack.

+ Proficiency with Agile/Scrum methodologies and project management tools (e.g., Jira, Asana, or similar).

+ Strong analytical skills and ability to think outside the box.

+ Detail-oriented, self-directed, with problem solving ability.

+ Basic understanding of database concepts (indexes, queries, backups, disaster recovery)

+ Familiarity with SOQL scripting

+ Ability to work in a fast-paced environment.

+ Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.

+ Excellent oral and written communication skills.

+ Ability to translate complex technical concepts into clear, simple terms while effectively converting business needs into actionable technical requirements.

+ Demonstrated ability to lead initiatives in both technical and non‑technical settings while effectively collaborating with individuals at all levels of the organization.

+ Experience acting as the liaison between business and IT staff.

+ Experience supervising or playing a role within the systems development lifecycle.

+ Desire to work as part of a team.

+ Demonstrated ability to meet deadlines, while managing laterally and upward.

+ Ability to work on multiple projects simultaneously and adjust priorities based on institutional need.

+ Desire for continual professional growth and self-motivation to achieve goals.

+ Excellent project management skills.

+ Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.

+ Displays a high degree of initiative and effective organization and time management skills.

+ Strong mental acuity.

Qualifications

+ Bachelor's degree.

+ 4+ years’ experience of delivering enterprise information technology solutions.

+ 4+ years of hands-on Salesforce experience (administration, development, or consulting)

+ Salesforce Administrator Certified.

Work Environment/Physical Demands

+ This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.

+ The ability to maintain good concentration while dealing with interruptions.

+ Mobility within the office including movement from floor to floor.

Hours and Travel

+ A typical work week is Monday through Friday 9am to 5pm.

+ Flexible hours required to implement strategy, enterprise initiatives and execute deliverables.

+ May require some international travel.

The anticipated salary range for Manager, Salesforce is $131,750 to $155,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.