"Alerted.org

General information

**Ref #** 20313

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

As the Director of Detection Operations, you will have the chance to shape and lead a top-tier fraud detection program within a dynamic and evolving environment. This role is crucial in safeguarding our customers and Ally by ensuring we "Do it Right" and driving strategic fraud detection and prevention efforts. You will lead a team of fraud detection professionals, ensure thorough, efficient, and compliant operations while fostering a culture of integrity and continuous growth. With your expertise in fraud detection and client servicing, you will enhance our detection capabilities and improve client contact methodologies. This high-impact leadership role involves driving transformation, implementing innovative fraud-fighting strategies, and collaborating cross-functionally to strengthen our fraud defenses. If you thrive in a fast-paced environment, enjoy leading through change, and are passionate about developing people and processes, this is the opportunity for you!

Ally work locations are Fort Washington PA, Lewisville TX, Charlotte NC

In office role with Hybrid schedule, currently 3 days in office and 2 remote

The Work Itself

* Detection Operations Leadership: Oversee fraud detection operations with a focus on efficiency, accuracy, and compliance. Ensure cases are handled with the highest level of integrity and professionalism.

* Customer Experience: balance fraud mitigation with the customer experience to limit friction.

* Operational Improvement: Develop and implement strategies to enhance fraud detection processes and client servicing. Optimize methodologies to maximize detection effectiveness and minimize losses.

* Team Management: Maintain appropriate oversight routines for managers and associates across detection operations, ensuring consistency in processes, risk assessments, and decision-making. Leverage data and analytics to enhance fraud detection while continuously optimizing operational effectiveness.

* Change Management & Transformation: Drive continuous improvement through transformation initiatives, process optimization, and the implementation of emerging technologies and best practices.

* Strategic Partnerships: Collaborate cross-functionally with risk, compliance, legal, and technology teams to strengthen fraud detection frameworks.

* Stakeholder Engagement: Communicate key fraud trends, risks, and detection outcomes to senior leadership and external partners as necessary.

The Skills You Bring

* 7+ years' experience in fraud detection operations or related field required.

* Ability to lead multiple site locations, working multiple shifts, 7 days a week.

* Strong background in fraud operations including process development, process controls, fraud strategy, and risk mitigation.

* Deep understanding of Reg CC, UDAAP adherence, and customer-focused fraud mitigation. Resolve customer complaints and enhance concerns.

* Demonstrated ability to lead high-performing teams, develop talent, and build a strong culture of integrity and accountability.

* Expertise in change management and transformation, with a track record of driving organizational improvements.

* Harness data and analytics to drive day-to-day operations, create new and meet existing key performance indicators and service levels. Provide executive-level commentary.

* Strong communication and stakeholder management abilities.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 125000

**Experienced:** 157500

**Expert:** 190000

Incentive Compensation: This position is eligible to participate in our annual incentive plan