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Job Description

The Patient Care Coordinator (PPC) supports designated Primary Care Teams, with an emphasis on chronic disease management and high-risk care coordination. As a co-located member of the Primary Care Team, will oversee the registry of chronic disease patients and activates them to ensure adherence to care pathways. The PCC will be assigned respective duties to Chronic Disease Management or High-Risk Patients, and will work closely with Care Management and Social Work teams.

Duties and Responsibilities:

+ Supports patients in meeting their care goals and adhering to their pertinent care plan.

+ Conducts telephonic or electronic outreach to patients requiring follow-up on their care plan, in order to ensure continuity of proper care.

+ Engages patients in becoming active members in their care plan by applying motivational interviewing techniques.

+ Grooms provider schedules to ensure appropriate visit interventions.

+ Coordinates and attends patient case conferences with appropriate providers including the care manager and social worker. Attends to any follow-up task emerging from case conferences.

+ Updates provider goals and care plans, if needed, to allow for visibility by entire care team.

+ Performs pharmacist orders to ensure adherence to pharmacist drug therapy plan, if the patient is enrolled in Drug Therapy Management (DTM).

+ Completes care coordination orders for patients as determined by provider, care manager, and social work. Maintains a daily management tracking system.

+ Schedules and confirms transportation, home health, DME, and other external vendors including community resources for patients.

+ Schedules pertinent provider appointments such as primary care, specialty, procedures, etc.

+ Ensures all discharge orders are completed per discharge plan or providers' order in accordance with their care plan.

+ Assists in verifying health plan benefits for any ordered services.

+ Remains available to assist with visit checkout for patients to ensure all needs are addressed prior to leaving clinic.

+ The PCC will be assigned to Chronic Disease Management or High-Risk Patients and will follow an issue process to address non-adherence or any other patient concerns.

Qualifications

Education:

High school diploma/GED required. Associate's degree or Bachelor's degree highly preferred.

Experience:

Three (3) years of professional experience in healthcare required. Three (3) years of previous care coordination and/or managed care experience highly preferred.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

**Req ID** : 11249

**Working Title** : Patient Care Coordinator - Oncology (Pasadena)

**Department** : CMCF 1111041 Oncology - Pasadena

**Business Entity** : Cedars-Sinai Medical Care Foundation

**Job Category** : Clinical Operations

**Job Specialty** : Clinical Operations

**Overtime Status** : NONEXEMPT

**Primary Shift** : Day

**Shift Duration** : 8 hour

**Base Pay** : $27.98 - $43.37

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.