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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description

CVS Health is seeking a strategic, forward-thinking, and technically proficient IT Asset Management (ITAM) Product Owner to lead the vision, execution, and continuous improvement of our enterprise ITAM capabilities within the ServiceNow platform. This role is instrumental in driving the evolution of CVS Health’s asset lifecycle strategy—spanning hardware, software, and configuration items—by aligning product delivery with business goals, compliance mandates, and digital transformation initiatives. As the ITAM Product Owner, you will be responsible for collaboration with the ITAM functional team on the product roadmap, backlog, and delivery of ServiceNow ITAM modules, including Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and CMDB integrations. You will collaborate closely with cross-functional stakeholders in IT, procurement, finance, compliance, and operations to define high-impact solutions that optimize asset utilization, reduce risk, and enhance operational efficiency. This role requires a deep understanding of ServiceNow’s ITAM suite, agile product ownership practices, and the ability to translate complex business needs into scalable, value-driven solutions. You will also play a key role in enabling AI-powered asset intelligence, driving automation, and supporting CVS Health’s broader mission to deliver accessible, affordable, and personalized care through technology.

Responsibilities

Product Strategy & Roadmap Collaboration

Collaborate with the ITAM functional team to define and maintain strategic vision and roadmap for the ServiceNow ITAM modules, including HAM Pro, SAM Pro, and CMDB. Align product goals with enterprise ITAM objectives, ensuring continuous value delivery and alignment with CVS Health’s digital transformation initiatives.

Stakeholder Collaboration & Requirements Management

Engage with cross-functional stakeholders across IT, procurement, finance, compliance, and operations to gather requirements, prioritize features, and ensure alignment with business needs. Translate complex requirements into actionable user stories and maintain a well-groomed product backlog.

Platform Integration & Process Optimization

Oversee the integration of ServiceNow ITAM with related enterprise systems such as procurement, vendor management, and discovery tools. Drive process improvements that enhance asset lifecycle visibility, reduce manual effort, and ensure data consistency across platforms.

Governance, Compliance & Risk Mitigation

Ensure the ITAM products support the processes ensuring adherence to internal audit, regulatory, and security standards. Implement controls and reporting mechanisms to support compliance, reduce risk exposure, and maintain accurate asset records for audits and operational planning.

Innovation, Automation & AI Enablement

Champion the use of AI, machine learning, and automation to enhance asset intelligence, forecasting, and lifecycle management. Identify opportunities to leverage emerging technologies that improve operational efficiency and support CVS Health’s broader digital health strategy.

Required Qualifications:

+ 7+ years of experience in ServiceNow and 5+ years in IT Asset Management and Product Ownership.

+ 5+ years' experience in ServiceNow ITAM modules (HAM Pro, SAM Pro, CMDB).

+ 3+ years' experience in managing a team of engineers and developers.

+ Familiarity with AI/ML applications in asset lifecycle management and operational forecasting.

+ 5+ years' xperience working in Agile/Scrum or SAFe environments.

+ Strong communication and stakeholder engagement skills

+ Strong analytical and problem-solving abilities.

+ Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.

+ Ability to collaborate with team members in a virtual setting.

Preferred Qualifications

+ ServiceNow Certified Implementation Specialist – HAM Pro

+ ServiceNow Certified Implementation Specialist – SAM Pro

+ ServiceNow Certified System Administrator

+ Certified Scrum Product Owner (CSPO)

+ ITIL v4 Foundation

+ IAITAM certifications (e.g., CHAMP, CITAM)

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.