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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This is a full time remote teleworker position in Virginia. Travel is required 40% of the time in the Central Virginia area.

Hours for this position are Monday-Friday 8:00am – 5:00pm EST.

The Clinical Case Manager BH utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes.

Fundamental Components:

• Assessment of Members:

o Conducts face-to-face member visits.

o Through the use of clinical tools and information/data

review, conducts comprehensive assessments of referred

member's needs/eligibility and determines approach to

case resolution and/or meeting needs by evaluating

member's benefit plan and available internal and external

programs/services.

o Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.

o Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated.

o Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

• Enhancement of Medical Appropriateness and Quality of Care:

o Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits.

o Using holistic approach consults with supervisors,

Medical Directors and/or other programs to overcome

barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes.

o Identifies and escalates quality of care issues through

established channels.

o Ability to speak to medical and behavioral health

professionals to influence appropriate member care.

o Utilizes motivational interviewing skills to ensure

maximum member engagement and promotes

lifestyle/behavior changes to achieve optimum level of

health.

o Provides coaching, information and support to empower the member to make ongoing independent medical and/or

healthy lifestyle choices.

o Helps member actively and knowledgably participate with

their provider in healthcare decision-making.

o Analyzes all utilization, self-report and clinical data

available to consolidate information and begin to identify

comprehensive member needs.

• Monitoring, Evaluation and Documentation of Care:

o In collaboration with the member and their care team

develops and monitors established plans of care to meet

the member's goals.

o Utilizes case management and quality management

processes in compliance with regulatory and accreditation

guidelines and company policies and procedures.

Required Qualifications

+ • 3+ years of direct clinical practice experience post Master’s degree (e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility).

+ • Unencumbered Behavioral Health clinical license in VA (LCSW, LPC or LBA)

+ • Must reside in the Central Virginia.

+ • Must have reliable transportation and must be willing and able to travel within the assigned region 25-40% of the time. Mileage is reimbursed per our company expense reimbursement policy.

+ • 2+ years demonstrated experience with personal computer, keyboard, mouse, multi-system navigation, and with MS Office Suite applications (Outlook, Word, Excel, SharePoint).

Preferred Qualifications

+ Previous MCO experience

Education

+ Minimum of a Master's degree in Behavioral/Mental Health with am unencumbered Behavioral Health clinical license in VA (LCSW, LPC or LBA)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/22/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.