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Transportation Support Specialist – Call Center

Pay: $21.00 - $22.00 hour

Contract: 6-Month Contract-to-Hire

About the Role

Are you a problem-solver who thrives in a fast-paced environment? We’re hiring Transportation Support Specialists to join a dynamic operations team that keeps freight moving across North America. This role is perfect for individuals withcall center experience who enjoy helping others, staying organized, and working under pressure. You’ll be the first point of contact for drivers and carriers, helping resolve delivery issues and ensuring freight gets to its destination on time.

Key Responsibilities

+ Provide excellent phone support to drivers and transportation partners

+ Investigate delivery issues and delays by making outbound calls

+ Monitor freight movement and identify potential disruptions

+ Support during peak seasons and weather-related events (overtime may be required)

+ Use internal tools to track shipments and gather data

+ Work closely with other teams to ensure smooth operations

+ Assist with driver assignments, load tracking, and equipment availability

+ Follow a structured schedule including breaks and shift times

Qualifications

+ Call center experience (inbound or outbound)

+ Strong call control and ability to stay focused on solutions

+ Calm and professional under pressure

+ Comfortable using Microsoft Office (Outlook, Word, Excel)

+ Willing to work 40+ hours/week, including nights, weekends, and holidays

+ Flexible and reliable in a high-pressure environment

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.