• Customer Experience Representative

    Aston Carter (Lebanon, TN)


    Description

    Customer Experience Representative – Temporary Position Location: Lebanon, TN Department: Customer Experience Type: Temporary | Call Center Environment As a temporary Customer Experience Representative, you’ll be part of a supportive team that helps customers, sales reps, and end users around the world. What You’ll Do As a Customer Experience Representative, you will: • Handle inbound and outbound scripted calls with professionalism and empathy • Follow structured guidance and support to resolve customer inquiries • Perform accurate data entry and maintain up-to-date records • Learn and assist with order entry processes and ERP system navigation • Provide timely and courteous support to customers and internal teams • Escalate issues appropriately and follow up to ensure resolution • Maintain a positive and professional demeanor in a fast-paced environment • Support the broader Customer Experience team as needed What We’re Looking For • 2–4 years of customer service or call center experience preferred • High school diploma or GED required • Strong communication skills in English (Spanish a plus) • Comfortable using Microsoft Office and learning new systems • Detail-oriented with strong organizational and multitasking abilities • Willingness to learn and grow in a structured, team-oriented environment • Ability to work flexible or varied schedules as needed

     

    Skills

     

    microsoft office, Call center, order entry, erp system, escalation calls, Data entry, Computer skills

     

    Top Skills Details

     

    microsoft office,Call center,order entry,erp system,escalation calls

    Additional Skills & Qualifications

    • Strong communication skills in English (Spanish a plus) • Comfortable using Microsoft Office and learning new systems • Detail-oriented with strong organizational and multitasking abilities • Willingness to learn and grow in a structured, team-oriented environment • Ability to work flexible or varied schedules as needed

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $23.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Lebanon,TN.

     

    Application Deadline

     

    This position is anticipated to close on Aug 15, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.