• Call Center Representative

    Adecco US, Inc. (Cary, NC)


    Are you a Call Center professional seeking mew opportunities? If so, Adecco Healthcare & Life Sciences is assisting a large national pharmaceutical client in their search to add **HYBRID Call Center/Customer Service Representatives** to their team in Cary, NC!

     

    Schedule

     

    Upon hire you will work full-time on 2nd shift, Monday-Friday 11:30am-8pm.

    Pay Rate

    The wage for this position is between $18 and $20.40. Hourly wage is dependent upon experience, education, geographic location and other factors.

    What you'll be doing:

    + Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

    + Respond to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

    + Run medical claims and update concise progress notes.

    + Answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

    + Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

    + Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety

    + Perform other duties as assigned.

    Qualifications:

    + HS Diploma or equivalent

    + Minimum 1 year experience in Call Center setting

    + Medical knowledge and terminology

    + Experience working with management information systems

     

    Click on **_apply now_** for instant consideration!

     

    _Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria._

     

    **Pay Details:** $18.00 to $20.40 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance