• Customer Service Rep

    Adecco US, Inc. (Mcfarland, WI)


    **Join our team and help us deliver outstanding service!** We're looking for a dedicated Customer Service Representative to act as a key point of contact for our customers, business partners, and drivers. If you're a problem-solver with a passion for customer satisfaction, we want to hear from you.

     

    What You'll Do

     

    As a Customer Service Representative, you'll be on the front line, ensuring we meet our commitments and exceed customer expectations. Your day-to-day responsibilities will include:

     

    + **Customer and Partner Communication:** Assist customers and business partners via phone and email.

    + **Problem Resolution:** Calmly and professionally handle complaints, diagnosing and resolving issues.

    + **Logistics Monitoring:** Monitor the progress of delivery routes.

    + **Order Processing:** Process changes or cancellations to delivery orders.

    + **Documentation:** Scan haul-away pods and verify stamps.

    What You'll Need to Succeed

    + **Experience:** A minimum of one year of related experience, preferably in a call center environment.

    + **Technical Skills:** Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint.

    + **Customer Service Skills:** Strong customer service skills with the ability to satisfactorily resolve issues.

    + **Organizational Skills:** A solid ability to multitask with exceptional organizational skills.

    + **Adaptability:** The ability to thrive under pressure while delivering solutions that exceed customer expectations.

    + **Education:** High school diploma or equivalent.

    Shift & Compensation

    + **Pay Rate:** $17.00 per hour

    + **Shift Details:** Monday through Friday, with potential for Saturdays. The shift is generally 7:00 AM to 3:30 PM.

     

    Why Join Us?

     

    You'll be part of a passionate and fast-paced team that is committed to innovation and customer satisfaction. We are a company that values career growth, offering endless opportunities for advancement. If you are driven and looking for a place to grow, join us and start building your career today.

     

    **Pay Details:** $17.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance