• Technology Consultant

    Boston College (Chestnut Hill, MA)


    Boston College Introduction

     

    Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

    Job Description

    The **Technology Consultants** are the "face of Information Technology Services (ITS)" at Boston College. This is a unique position that focuses on the person and the solution while representing ITS.

     

    The purpose of the Technology Consultant position is to leverage technical knowledge with exemplary communication and interpersonal skills to assist customers in their daily interaction with technology. This position is responsible for providing local technical support, technical consulting, and technical communications in a designated work unit, while maintaining positive relationships with faculty and staff.

     

    As a member of the 24 Technology Consultants team, this position also supports colleagues who support the other departments at BC. The Technology Consultant:

     

    + Assists with implementing and maintaining University hardware, software, and networking standards.

    + Collaborates with other ITS colleagues regarding issues requiring more specialized technical skills.

    + Monitors the completion of problems including the escalation to specific IT areas.

    + Works with the trouble ticketing database to ensure the highest level of customer service for members of the work unit.

    + Assesses the technology needs of the work unit and makes recommendations to address the developmental needs of the group.

    + Supervises the students assigned to provide technology support to the area.

    + Creates and maintains documentation as necessary.

    + Provides consultation on technology purchase decisions as needed.

    + Assists with security incident reporting or investigation when required.

    The Technology Consultants are also responsible for:

    + Establishing and maintaining collaborative relationships with departmental representatives.

    + Ensure that a high level of technology support and service is delivered.

    Title and salary commensurate with relevant experience based on the following titles and hiring ranges:

    **Technology Consultant Requires:** A minimum of three years of technical support experience. Salary range, 78k to 90k.

    **Associate Technology Consultant Requires:** A minimum of one year of technical support experience. Salary range, 65k to 81k.

    Requirements

    + Bachelor’s degree in a technology discipline preferred.

    + Direct experience supporting customers in a broad range of computing and communications technologies with strong analytical skills and a creative approach to problem solving.

    + Demonstrated competency at simplifying complex situations and negotiating successfully in a diverse environment with multiple stake-holders.

    + Self-directed and motivated to keep abreast of emerging technologies that can be applied to daily computing support.

    + Excellent communication skills, including responsiveness, follow-up, general communicability, approachability, and a desire to help all levels of customers.

    + Skills in multitasking, organization, and time management are essential.

    + Expertise in using, installing, and troubleshooting desktop computers, FTP, voicemail, MS office suite, and e-mail.

    + Experience with LINUX/UNIX, database software, terminal emulation, Active Directory, and ticketing tracking software a plus.

    + Expertise in installing, maintaining and troubleshooting a number of department-specific applications.

    + This position requires a professional and positive manner.

    + May be required to work additional hours to meet customer demand as well as project/unit deadlines and timeframes.

     

    Closing Statement

    Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

    + Tuition remission for Employees

    + Tuition remission for Spouses and Children who meet eligibility requirements

    + Generous Medical, Dental, and Vision Insurance

    + Low-Cost Life Insurance

    + Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

    + Paid Holidays Annually

    + Generous Sick and Vacation Pay

    + Additional benefits can be found on https://www.bc.edu/employeehandbook

     

    Boston College conducts pre-employment background checks as part of the hiring process.

     

    Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .