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Dealership:L0397 Driveway Home Office

Driveway

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

D riveway Supervisor , Sell

The Drivew ay Supervisor , Sell is responsible for building, leading , and inspiring their team s to deliver an unparalleled customer experience throughout the Sell and Service process . This position will be responsible for reaching and maintaining assigned position metrics, objectives , and daily activities . The Driveway Supervisor , Sell will be assigned to oversee any of the following; Drive way Customer Service Agents , Team Leads, Support Specialists, etc . T his individual assists in the training, and development of all positions they are assigned to oversee.

The Driveway Supervisor , Sell r eports to the Driveway Manage r , Sell .

Responsibilities

+ Administer training plans and development of assigned employees/ positions

+ Manage department m onthly objectives and d aily tasks

+ Develop, train, and monitor c ustomer engagement and follow-up word tracks

+ Systems expert for assigned position s

+ Create and define processes for Agent efficiency

+ Internal / external paperwork and documents for assigned positions

+ E xecuting correct c ross department communication and process flow

Skills and Qualifications

+ Strong attention to detail

+ Excellent communication

+ Active Listening

+ Time Management

+ 1 – 3 years of experience in a supervisor role

Competencies

+ Does the right thing, takes action and adapts to change

+ Self-motivates, believes in accountability, focuses on results, makes plans and follows through

+ Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

+ Thrives on a team, stays positive, lives our values

We Offer Best-in-Class Industry Benefits:

+ Competitive pay

+ Medical, Dental, and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required . We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

+ Up to 1/3 of time: standing, walking, lifting up to 25 pounds

+ Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job . While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.