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Light Rail Operations Control Center Chief (Chief Supervisor Transportation)

Salary

$70,743.00 - $110,288.00 Annually

Location

Baltimore City

Job Type

Full Time

Job Number

9722-MTA-LROCCCF-08/25-MA

Department

Maryland Transit Administration

Opening Date

08/01/2025

Closing Date

8/15/2025 11:59 PM Eastern

+ Description

+ Benefits

Description

MARYLAND TRANSIT ADMINISTRATION

Light Rail Operations Control Center Chief (Chief Supervisor Transportation) (9722)

Career Service

Open to all qualified applicants

ACCEPTING ON-LINE APPLICATIONS ONLY

Bilingual applicants are encouraged to apply

The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.

The Maryland Transit Administration (MTA) is recruiting for a Light Rail Operations Control Center Chief. The Light Rail Operations Control Center Chief is responsible for directing and coordinating the control room functions and monitoring the work of Controllers in the Operations Control Center. The Chief ensures 24-hour coverage as well as coordinates service disruption strategies between all mode operations of the Control Center to include Light Rail, and on a limited basis Bus, and Metro. This position will work directly with Controllers and external agencies to mitigate all reported safety and customer service-related issues promptly and safely.

Duties:

+ The Chief Supervisor in the Operations Control Center directs and coordinates the control room functions. The Chief Supervisor is responsible for managing Controllers in a twenty-four-hour, seven day a week operation.

+ The Chief Supervisor supports the control room managers in monitoring Control Center Supervisors and Rail and Bus Operators for compliance; intervening in emergency situations and monitoring the voice communication channels.

+ Enforces guidelines, rules, Emergency Operating Procedures, Standard Operating Procedures, as well as the proper use of equipment and make adjustments or fill-in when manpower is deficient. Also enforces the department's work plan and attends project meetings.

+ Assist the managers in assigning projects in areas of responsibility, reviews and evaluates work methods and procedures ensuring compliance of Standard Operating Procedures, Emergency Operating Procedures, General Orders, Bulletins, and Notices.

+ The Chief Supervisor collaborates with the controllers and mode dispatchers as they relate to cuts, delays, service disruptions, manpower, and equipment availability.

+ Works directly with Controllers and external agencies to promptly and safely mitigate all reported safety and customer service-related issues. Provides Daily Operations Report and statistical data to Control Room Managers.

+ Work closely with all modes to include Mobility and MARC operations to address emergencies and service issues.

This position is located in Baltimore City, Maryland.

Qualifications

Education : Graduation from a standard high school or possession of a high school equivalency certificate.

Experience : Five years' experience in the operation of a mass transit system and/or related operations that required the resolution of operational problems related to scheduled service, equipment failure, inclement weather, or other service disruptions. One year of the required experience must have involved supervisory or program management responsibilities. *At least three (3) years of the required experience must have involved working in a control room environment monitoring and/or managing rail service.

*This statement contains a Selective Qualification, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or bona-fide occupational qualifications (i.e., knowledge, skills or abilities).

Note: Graduation from an accredited college or university with a bachelor's degree in Transportation, Business Administration, Management or a related field may be substituted for the experience at a rate of thirty credit hours for each year of the required experience, for up to two years of the required non-supervisory experience.

Licenses & Certifications

Employees in this classification are assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Special Requirements:

1. Employees are subject to call-in 24 hours a day and will be required to maintain a reliable communication link for the purpose of emergency call back requirements.

2. Employees are required to work shifts, evenings, holidays, and weekends.

3. Employees are required to travel to various locations throughout the MTA Service area.

4. This position is considered essential and safety sensitive. Employees in this classification are subject to drug testing in accordance with the Code of Federal Regulations 49, Federal Department of Transportation Drug Alcohol Testing Protocols, and Federal Transit Administration Alcohol Testing Rules.

Additional Information

To Apply:

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note : Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.

It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ .

Reasonable accommodation for persons with disabilities will be provided as requested.

The incumbent in this position is not a member of a covered bargaining unit.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date: TBD

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

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