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Job Description

MIT Lincoln Laboratory’s Division 3 is seeking a well-rounded, self-motivated Student IT Technician to support day-to-day IT operations. This full-time co-op is ideal for students with a strong technical foundation who are eager to grow their skills in a hands-on, professional environment.

The student will work on-site alongside Division IT staff to provide technical support to end users, assist with patch management, and contribute to general IT operations. The role includes helpdesk responsibilities as well as asset and inventory management tasks.

Candidates should have experience with Windows 10/11 and Windows Server 2019/2022 and/or Linux (Red Hat 8/9 preferred). Familiarity with PC hardware is expected.

This position requires a 40-hour on-site work week during the student’s co-op experience.

Key Responsibilities:

+ Provide support for computer systems, software, hardware, and networks

+ Install, configure, and test workstations and peripherals

+ Image systems using imaging software

+ Respond to helpdesk tickets via in-person, phone, or email communication

+ Document internal procedures and user-facing support materials

+ Triage and troubleshoot helpdesk tickets

+ Support asset management and inventory tracking

+ Update and maintain the CMDB inventory database

+ Create user documentation for CMDB usage

Qualifications:

+ Strong knowledge of Microsoft Windows 10/11

+ Working knowledge of Linux (Red Hat or Ubuntu preferred)

+ Solid understanding of PC hardware

+ Ability to work independently and in small teams

+ Strong written and verbal communication skills

+ Must be able to obtain and maintain a Secret-level DoD security clearance

Education Requirement:

+ Enrolled in a BS program in Computer Science or a related technical field

At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include:

+ Comprehensive health, dental, and vision plans

+ MIT-funded pension

+ Matching 401K

+ Paid leave (including vacation, sick, parental, military, etc.)

+ Tuition reimbursement and continuing education programs

+ Mentorship programs

+ A range of work-life balance options

+ ... and much more!

Please visit our Benefits page (https://hr.mit.edu/benefits) for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts and perks (https://hr.mit.edu/benefits/additional) .

Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.

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