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Job Description

Associate Director, Operations Planning -Health Systems Operations -Full-Time- Days (Hybrid)

The purpose of this Associate Director of Health Systems and Process Improvement role is to ensure that complex performance improvement projects and programs across the health system are executed in a high quality, timely, and effective manner. Create programs and structures to maintain and support the health system’s strategic and financial goals by managing and utilizing available operational, clinical and financial tools. Proactively identify cost reduction and financial improvement opportunities. Partner with service line leaders to develop and implement strategic initiatives and provide documented financial savings to the institution and executive leadership. Conduct and oversee staff providing workflow, and strategic operational consultation to hospital and health system leaders to drive operational efficiency, better resource utilization (labor and supply resources) and financial improvements across the organization. Support the day-to-day operations of the Health Systems Operations department.

Qualifications

+ Bachelors' degree in Business, Industrial Engineering, Health Care-clinical or administration, or related quantitative field required; Masters Degree preferred. . Masters Degree preferred. Certification preferred and/or working knowledge of Lean/ Six Sigma methodologies

+ 8+ years direct operations management, performance improvement, or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement including at least two years of managing staff or stakeholders in a complex organization

+ Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies

+ Microsoft Office suite – expert proficiency; Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $104,995.00 - $153,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Responsibilities

+ Leads, manages and provides direction and coordination, to senior leaders in the formulation, implementation and administration of current and long-range projects and programs (e.g. financial improvement and organization redesign) in alignment with system priorities.

+ Manages and deploys staff in conjunction with directors to drive successful execution of strategic initiatives from scoping, selecting an appropriate methodology, identifying KPIs, performing and interpreting analyses, monitoring progress, implementation and re-measurement Champions team development by fostering a culture of continuous learning and mentoring future leaders to build internal capacity for operational excellence.

+ Generates insights that inform strategic decision-making, advancing performance improvement efforts, and delivering tools, training, and analyses aligned with departmental needs and system-wide priorities.

+ Builds and maintains strong relationships with clinical, operational, and corporate stakeholders across the health system to ensure alignment, foster buy-in, and drive successful execution of strategic initiatives.

+ Collaborates with other Health System Operations department teams on data strategy, tool development, and the execution of enterprise initiatives.

+ Utilizes strong analytical acumen, exceptional project management capabilities, and the ability to translate complex data into clear, actionable strategies that drive results from planning through implementation

+ Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes. Ensures that operational improvement strategies support equitable resource allocation and contribute to reducing variation in care and outcomes across the system

+ Responsible for monitoring/documenting key performance and process metrics (i.e. cost, quality, throughput, etc.) across initiatives ensuring timely status updates to key leadership and stakeholders; effectively meets deadlines and/or communicates constraints.

+ Manages, defines and develops best practices and internal standard operating procedures to ensure the timely and effective completion of process improvement, labor productivity improvement and operational improvement initiatives.

+ Leads project teams, identifies major phases, implementation steps, key stakeholders, resource needs, and potential obstacles. Creates comprehensive project plans using standard project management tools and templates to document and track progress, ensuring consistent methodology across all initiatives.

+ Encourages collaboration among divisions to effectively coordinate and implement operational activities; facilitates and encourages effective communications across functional areas. Identifies opportunities to advance innovation to integrate automation, digital tools, and emerging technologies into operational workflows to enhance efficiency and scale impact.

+ Supports the development, enhancement and adoption of executive-level dashboards using a balanced approach that incorporates financial, quality, operational, workforce, or broader value-based metrics. Interprets complex, balanced metric sets to inform strategic decisions.

+ In conjunction with directors, provides technical guidance and/or delivers training on program management, project management, and continuous process improvement tools and methodologies to staff at all levels across the organization.

+ Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services

+ Other duties as assigned

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $104995 - $153000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.