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Aging Care Manager 2 (Local Government) - Allegheny County Area Agency on Aging

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Aging Care Manager 2 (Local Government) - Allegheny County Area Agency on Aging

Salary

$22.96 Hourly

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-30825-L0635

Department

Local Government

Division

AN Allegheny Co Aaa

Opening Date

08/01/2025

Closing Date

8/14/2025 11:59 PM Eastern

Job Code

L0635

Position Number

80009476

Union

AFSCME

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101102

Bureau / Division

Allegheny County Area Agency on Aging

Worksite Address

AAA-Birmingham Towers

Worksite Address

2100 Wharton Street, 2nd Floor

City

Pittsburgh, Pennsylvania

Zip Code

15203

Contact Name

Sabrina Parsons, HR Analyst 2

Contact Phone

412.350.2738

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you passionate about working in an environment that serves to help others? Allegheny County Department of Human Services, Area Agency on Aging (AAA) is seeking a hard-working, forward-thinking applicant who is dedicated to helping assist Allegheny County residents, sixty years of age and older, to live safe, healthy and, when possible, independent lives. Find meaning in a career with Allegheny County and help provide care, support, and opportunities for older adults.

DESCRIPTION OF WORK

As an Aging Care Manger 2, you will be responsible for answering calls at the Senior Line Call Center and meeting with clients, in-person or virtual. You will have the opportunity to identify and confirm client needs and provide relevant and accurate information on accessing appropriate resources and programs. You will be expected to explain the Intake/Assessment/Care Management process for relevant programs, conduct intake interviews and complete intakes for in-home services. Timeliness is key when responding to messages and requests for printed information, brochures, and applications . You will be responsible for completing required forms and documentation for submission to the appropriate parties while ensuring all aspects of your work are accomplished accurately and in a timely manner.

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week after six months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Six months as an Aging Care Manager 1 or a County Caseworker 1; or

+ Successful completion of the County Social Casework Intern program; or

+ Six months of professional human services or nursing experience; and a bachelor’s degree in social sciences, behavioral sciences, human services, or a closely related field; or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

+ Yes

+ No

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Care Manager 1 or County Caseworker 1 for six or more months full-time?

+ Yes

+ No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Have you completed the County Casework Intern Program in a civil service covered position with a Pennsylvania local government agency?

+ Yes

+ No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

How much full-time professional human services or nursing experience do you possess?

+ 6 months or more

+ Less than 6 months

+ None

07

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

08

How much graduate coursework have you completed in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 15 credits or more

+ Less than 15 credits

+ None

09

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

10

WORK BEHAVIOR 1 - PROVIDE CONSULTATION AND TECHNICAL ASSISTANCE

Serves as the primary point of contact for phone and walk-in consumers and provides consultation and technical assistance regarding Area Agency on Aging, community resources, and completing related applications. Provides information about appropriate social service organizations.

Levels of Performance

Select the “Level of Performance” which best describes your claim.

+ A. I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance to consumers regarding programming, community resources, and related applications for consumers 60 years of age and older.

+ B. I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance regarding various programming, community resources, and related applications for consumers OTHER THAN 60 years of age and older.

+ C. I have experience as the primary point of contact for phone and walk-in consumers. SOMEONE ELSE provided consultation and technical assistance regarding various programming, community resources, and related applications.

+ D. I have successfully completed college-level coursework related to social work or public speaking.

+ E. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type of assistance you provided, including the type(s) of consumer(s) you served.

+ The actual duties you performed.

+ Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 2 - RESEARCH RESOURCES

Conducts research and gathers information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, and available community resources, in order to provide current and accurate information to consumers.

Levels of PerformanceSelect the “Level of Performance” which best describes your claim.

+ A. I have experience conducting research and gathering information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, or available community resources.

+ B. I have experience conducting research and gathering information related to social service policies and procedures, state and local requirements, or available community resources. This was NOT specific to AAA.

+ C. I have experience conducting research and gathering information.

+ D. I have successfully completed college-level coursework related to research.

+ E. I have NO experience or training related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of information you researched.

+ The actual duties you performed.

+ Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 3 - COORDINATION OF SOCIAL SERVICE RESOURCES

Coordinates with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.

Levels of Performance

Select the “Level of Performance” which best describes your claim.

+ A. I have experience coordinating AGING SERVICES with staff in other social service agencies, hospitals, clinics, courts, other service providers, or the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.

+ B. I have experience coordinating HUMAN SERVICES with staff in other social service agencies, hospitals, clinics, courts, other service providers, or the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.

+ C. I have experience coordinating with other staff for the purpose of meeting the needs of the consumers.

+ D. I have successfully completed college-level coursework related to gerontology, nursing, or social services.

+ E. I have NO experience or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The types of agencies, providers, or groups with which you coordinated services .

+ Whether your coordination was with an internal or external team.

+ The actual duties you performed.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 4 - WRITTEN DOCUMENTATION

Completes reports of suspected abuse, neglect, exploitation, or abandonment of seniors. Completes documentation of all interactions with consumers and enters information into client information system.

Levels of Performance

Select the “Level of Performance” which best describes your claim.

+ A. I have experience completing reports of suspected abuse, neglect, exploitation, or abandonment of consumers 60 years of age and older. I also have experience documenting interactions with consumers and entering the information into a client information system.

+ B. I have experience completing reports of suspected abuse, neglect, exploitation, or abandonment. This was NOT related to consumers 60 years of age and older. I also have experience documenting interactions with consumers and entering the information into a client information system.

+ C. I have experience documenting interactions with consumers and entering the information into a client information system.

+ D. I have successfully completed college-level coursework related to technical writing or English composition.

+ E. I have NO experience or training related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The types of reports and documentation you completed.

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov