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About the Role:

We are seeking a Claims Customer Service Representative to join a dynamic and fast-paced Customer Experience team. This role is ideal for someone who thrives in a high-volume environment, is passionate about delivering exceptional service, and is looking for a long-term career opportunity with growth potential.

Key Responsibilities:

+ Investigate customer claims to determine fault and process next steps.

+ Handle 25–50+ inbound calls and 50–100+ emails daily.

+ Respond to inquiries regarding shipping, product availability, and pricing.

+ Research and resolve customer issues using internal systems.

+ Create and manage customer service cases.

+ Collaborate across departments to resolve customer needs.

+ Provide proactive communication and exception management.

+ Deliver a seamless and professional customer experience.

Required Qualifications:

+ 1+ year of product claims experience.

+ 2+ years of customer service experience in a product-based or KPI-driven environment (non-scripted).

+ Experience with order entry in an ERP system.

+ Proficiency in Microsoft Outlook and Word.

+ Strong written communication skills and general computer proficiency.

+ High School Diploma or equivalent.

Preferred Qualifications:

+ Experience with claims/order claims processing.

+ Familiarity with Microsoft Dynamics CRM.

+ High-volume inbound phone experience (50+ calls/day).

+ Microsoft Excel skills.

Soft Skills:

+ Strong problem-solving and independent decision-making abilities.

+ Professionalism and accountability.

+ Adaptability in a changing environment.

+ Positive attitude and attention to detail.

Work Environment:

+ Schedule: Monday–Friday, 8:30 AM – 5:00 PM

+ Location: Onsite in Tinley Park, IL (potential for hybrid post-conversion)

+ Team Size: 30+ Customer Service Representatives

+ Training: Extensive on-the-job training provided

Why Join Us?

This is more than just a job—it’s a career opportunity. The company is known for its world-class customer experience and internal promotion culture. Many representatives have advanced into supervisory, managerial, and cross-functional roles.

Upon Conversion to Full-Time:

+ Weekly pay

+ 401(k) match + profit sharing

+ Tuition assistance

+ Paid parental leave

+ 3 weeks vacation + 5 sick days + 1 volunteer day + 11 holidays

+ Career development and stretch assignments

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tinley Park,IL.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.