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Job Title: Patient Services Representative

Position Overview:

As a Patient Services Representative, you will play a vital role in delivering exceptional front-office support and customer service in a fast-paced healthcare environment. You’ll manage patient interactions, support provider schedules, and ensure smooth daily operations while maintaining a welcoming and professional atmosphere.

Key Responsibilities:

+ Oversee and maintain the Phreesia pre-registration platform, ensuring accurate and timely patient data entry.

+ Perform check-in and check-out procedures using the NextGen EMR system.

+ Keep the work area, lobby, and conference rooms clean, organized, and presentable at all times.

+ Efficiently manage busy schedules for multiple providers, ensuring seamless patient flow.

+ Support and mentor fellow Patient Services Representatives to foster team growth and development.

+ Answer all incoming calls with professionalism and courtesy; route calls appropriately or take detailed messages.

+ Greet walk-in visitors warmly and professionally; notify the appropriate staff member promptly.

+ Demonstrate empathy, care, and courtesy in all interactions with patients, visitors, and colleagues.

+ Maintain a positive and professional demeanor, emphasizing tact, patience, and sound judgment.

+ Handle multiple assignments simultaneously while meeting deadlines and maintaining accuracy.

+ Manage the daily schedule of personnel and visitor logs.

+ Oversee incoming and outgoing packages (UPS, FedEx) and maintain package tracking logs.

+ Maintain and coordinate conference room calendars and schedules.

+ Stay proactive during quieter periods by organizing paperwork, sorting mail, and processing encounter data.

+ Adhere to company policies regarding internet usage during work hours.

+ Be familiar with the Policy & Procedure and Communication books, and know their locations.

+ Assist the Supervisor with special projects and administrative tasks as needed.

+ Perform other duties as assigned by administration.

Qualifications & Skills:

+ High school diploma or equivalent required.

+ Prior customer service experience in a healthcare or high-volume setting preferred.

+ Strong written and verbal communication skills.

+ Professional email etiquette and interpersonal skills.

+ Proficiency in Windows-based systems and Microsoft Office programs.

+ Highly organized with the ability to multitask and prioritize effectively.

+ Comfortable working in a fast-paced, high-volume environment.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mission Hills,CA 91345.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.