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Description

Job Description: Event Monitoring Engineer / Tech Lead This role supports the First-to-Know capability of the Technical Operations Center TOC and serves as the centralized focal point for observability and event management at CareFirst. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems applications and critical business processes using a variety of tools to identify hardware software and environmental anomalies. The successful candidate will proactively look for ways to improve processes ensure events are meaningful and actionable look for inefficiencies and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding. Responsibilities include: - Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools - Support a 24x7 system monitoring service to proactively identify and assess problems - Provide oversight coordination and visibility for critical business processes - Perform system health checks some manual some automated - Identify investigate verify report communicate and escalate critical events - Review device logs documentation and analysis where applicable - Develop runbooks and manage documentation for repeatable processes Lifecycle Management - Will follow basic triage steps monitor production systems and assure their high availability - Facilitate and coordinate the necessary IT response to system problems - Continuously analyze events and eliminate noise and non-actionable event trends Continual Service Improvement - Provide event management support to service owners and IT managers - Author reports trends and anomalies for KPI Key Performance Indicators for Event Management and Monitoring - Communicate to stakeholders support and facilitate open communication between all stakeholders. Required Qualifications: - Associate of Arts/Associate of Science and 3years of experience or equivalent combination such as bachelors degree and 2 years experience or no degree and at least 3 years in a NOC/TOC Command Center roles. - 3 years IT experience and understanding of performance monitoring tools - 3 years Dynatrace monitoring experience - 2 years operating in a command center in an Incident Management or Event Monitoring/Event Management role - Ability to assess monitoring events and respond or escalate accordingly - Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies server virtualization enterprise storage area network SAN and backup and database technologies - Strong analytical skills and able to collate and interpret data from various sources. - Strong communicator both verbal and written with a natural aptitude for collaboration Desired Qualifications: - 3 years experience working with Splunk SCOM SolarWinds or other performance monitoring tools - Process engineering or process management experience - Experience working in a ServiceNow environment - Experience with Jira and project management frameworks like Agile Scrum - Experience with scripting languages like PowerShell Ruby Perl etc. - Experience reporting against and managing Service Level Agreements SLAs Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: 100 REMOTE

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $70.00 - $75.61/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.