• Business Analyst

    Red Gate Group (Washington, DC)


    The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world—from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage through Anthem. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

     

    Join The Red Gate Group as a Business Analyst supporting a critical Defense Intelligence Agency (DIA) program office. Shape the future of defense intelligence services by bridging customer needs with operational excellence in a fast-paced, mission-critical environment.

     

    What You'll Do

     

    Drive Service Excellence

     

    + Design and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective delivery

    + Serve as the vital link between the Program Office, stakeholders, and customers to optimize service delivery

    + Maintain comprehensive Service Agreement libraries and provide executive-level status reporting

     

    Lead Customer Success

     

    + Partner with account managers to translate complex customer requirements into actionable solutions

    + Support invoice generation and cost recovery activities while ensuring full regulatory compliance

    + Champion process improvement initiatives that deliver measurable efficiency gains

     

    Excel in a Dynamic Role

     

    + Leverage cutting-edge Program Office software to manage portfolio costs and performance

    + Thrive in a high-volume environment with minimal supervision while maintaining exceptional attention to detail

    + Active TS/SCI clearance with ability to pass CI Polygraph

    + 10+ years of professional experience (DoD/Intelligence Community background highly preferred)

    + Bachelor's degree or equivalent experience

    + Outstanding communication skills across all organizational levels

    + Proven ability to prioritize and execute under pressure

    + Strong customer service orientation with creative problem-solving abilities

    + Exceptional organizational skills and meticulous attention to detail

    + Proficiency in Microsoft Office suite and office productivity tools

    + Experience with ServiceNow and/or Proven Optics preferred

    + Adaptability to learn new software systems quickly

     

    The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)