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Manager of Visitor Services

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Manager of Visitor Services

Salary

$50,624.05 - $84,620.59 Annually

Location

Norfolk VA 23510, VA

Job Type

Permanent Full-time

Job Number

13340

Department

The Slover

Opening Date

08/01/2025

Closing Date

8/11/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk is seeking a skilled and experienced Manager of Visitor Services for The Slover. The Manager of Visitor Services oversees a team that has a significant impact on the perception of The Slover and the City of Norfolk among guests, patrons, and clients. The role of the team is more than just greeting visitors or executing an event; it's about developing a positive rapport with the public and demonstrating reasons for them to return in the future.

The Slover is a premier destination located in downtown Norfolk that contains a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business center, Creative Studios, Venue Rentals, and a Café. The Slover encompasses three centuries of architecture which spans 138,000 square feet across seven floors. The City of Norfolk is a permanent Carnival cruise hub welcoming 150,000 guests a year. At just two blocks from the hub, The Slover is a destination for visitation, information, and activities for tourists in addition to our robust visitation from residents.

Departmental Hiring Salary Range: $50,624-$58,217

Essential Functions

Essential functions include but are not limited to:

+ Leads staff development by directing daily meetings, providing assessments, reviewing staff performance regarding guests, developing and implementing training programs, and researching comparative venues and evaluating effectiveness of implementing similar programs.

+ Coordinates daily operations by reviewing events with staff, reviewing and planning for special programs, and discussing needs to ensure all areas are appropriately staffed and prepared.

+ Maintains staff levels for visitor services by reviewing needs for gift shop, admissions, exhibits, and theater, performing in-house job fairs, and evaluating seasonal needs and hire or cutback as appropriate.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

+ Two years of event and/or facilities, or related experience; or an equivalent combination of education and experience.

+ Two years of managerial experience.

+ Must be able to communicate effectively orally and in writing.

+ Must be able to work with clients from any demographic, as part of a team, and a flexible schedule.

+ Ability to solve problems, make decisions, and handle multiple priorities.

+ Proficiency in operating Microsoft Office Suite and ability to quickly learn new programs.

+ Ability to lift and carry 25 pounds.

Additional Information & Requirements

Valid Driver’s License

Work Hours: Workdays and hours will vary depending on organizational needs and event schedules. Events are typically within the hours of 8:00 am – 7:00 pm Monday – Saturday with possible evening events till 11:00 pm. This position will require flexibility to work some rotating weekends and evening schedules.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

How many years of experience do you have working in a customer service environment?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

07

How many years of experience do you have working in events and/or events management either as part of the team or team leader?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

08

How many years of experience do you have planning and coordinating special events?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

09

How many years of experience do you have working in a management position?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

10

This position requires the ability to lift and carry 25 pounds. Are you able to meet this requirement?

+ Yes

+ No

11

This position requires the ability to work evening and weekend hours. Are you willing and able to accept this scheduling requirement?

+ Yes

+ No

12

Ability to use and troubleshoot production equipment such as computer audio/visual systems, microphones, projectors, and sound systems.

+ Basic

+ Novice

+ Intermediate

+ Advanced

+ Expert

+ No Experience

13

Please select all Microsoft products you are proficient in using:

+ Microsoft Word

+ Microsoft Excel

+ Microsoft Outlook

+ Microsoft PowerPoint

+ None of the above

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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