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Transaction Management Ops Team Lead – Alternative Investments Trading & Operations

Dallas, Texas

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Responsibilities:

+ Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables

+ Provides day-to-day training and coaching to team while addressing employee inquiries and escalations

+ Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate

+ Conducts quality assurance reviews and provides routine supervisory manager approvals

+ Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions

+ Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management

+ Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Skills:

+ Attention to Detail

+ Customer and Client Focus

+ Oral Communications

+ Prioritization

+ Problem Solving

+ Written Communications

+ Account Management

+ Analytical Thinking

+ Coaching

+ Mentoring

+ Research

+ Result Orientation

Line of Business Job Description:

The Alternative Trading and Operations team is a part of Wealth Management Operations. The Alternative Investments Trading and Operations Team is responsible for transactional exception processing for Alternative Investments (Hedge Funds, Managed Futures, Private Equity, Exchange Funds and Precious Metals), review, approval, execution of subscription, redemption, dividend, Registration and Transfer orders.

The associate team manager responsibilities include: managing day to day processing across the team, identification and mitigation/elimination of all risks and issues, adherence to all applicable policies, establishing/managing appropriate quality assurance routines, escalation of all issues and concerns, liaising with the Alternative Investments line of business. The team associate manager works closely with the team manager and as needed the department manager on escalated or other issues.

Required Skills:

+ 2+ years of experience with Alternative Investments

+ Exhibits excellent judgment and decision-making skills

+ Strong written and verbal communication skills

+ Intellectually curious with a desire to identify and implement innovation

+ Collaborative mindset with an ability to partner with others to address exceptions

+ Strong analytical skills

+ Strong leadership skills

+ Proficient PC skills and applied experience with MS Word and Excel

+ Ability to manage time effectively and have flexibility in a fast paced changing environment

+ Ability to work under pressure and balance multiple assignments

+ Perform in a proactive and strategic manner

+ Demonstrate teamwork and strong ability to work in a team-oriented environment

+ Effective time management skills

+ Organized with the ability to prioritize​

Desired Skills:

+ Advanced Excel Skills

+ Alternative Investment experience

+ Reporting experience​

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.