"Alerted.org

**The New York Hilton Midtown** is hiring a **Senior Event Operations Manager** who will be responsible for leading a team of staff in the Banquet and Catering operations\. This position in the hotel encompasses a continuing effort to deliver outstanding guest service and financial profitability\.

**The Team at the New York Hilton Midtown is looking for a candidate who really loves to execute events\!** This property boasts one of the largest ballrooms in NYC and is a main attraction for large conventions and galas\! Conveniently located in midtown Manhattan, close to Radio City, and Central Park, this is an amazing property with 150,000 square feet of space\! Whether you are in Banquets and want to work for a larger property or a candidate in Food and Beverage and wants to grow within an organization – this is the role for you\!

REQUIRED

Passion for Event execution and customer satisfaction

Ability to listen and follow through will attention to detail

Flexible schedule and comfortable on the banquet floor 80% of the day\.

Has 1 year experience in banquets or private dining in a hospitality environment which includes hotels, private clubs, and individual catering venues\.

ASSET

Agylis POS system experience

Union experience

What will I be doing?

As a **Sr\. Event Operations Manager** , you would be responsible for performing the following tasks to the highest standards:

+ Executes all aspects of the written Event Order, Diagram, Resume and corresponding arrangements between the hotel and customer during the meeting or event\. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on\-site event and directs the banquet staff in servicing all banquet activities to ensure a successful function\.

+ Successful achievement of this goal will ultimately result in a major contribution to the re\-booking of group business for future dates as well as positive Meeting Planner Survey Scores\.

+ Maximizes revenues through effective up\-selling of products and services on the floor\. Promotes services for future group business\.

+ Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, monitoring food and beverage quality, inventory management and cost controls\.

+ Assist with the development, implementation and maintenance of department service guidelines and standards for the **Banquet and Facilities staff** who set up all functions\.

+ Monitoring and developing team member performance to include, but not limited to, providing supervision, training, and conducting counselling and evaluations and delivering recognition and reward\.

+ Maintains and reports deficiencies in the public meeting space/exhibit hall\. Serves as on\-site service personnel for ancillary and vendor services, affiliates/exhibitors\.

+ Supervises the setup of function rooms to include placement of Linens, Silver, China, and Glassware according to event order specifications\.

+ Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, and set up\.Verbally communicates, in a calm, positive demeanor, during the function with the kitchen, servers, captains, beverage, housemen, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards are upheld\. Supervises clean\-up of function room and proper breakdown and storage of equipment\.

+ Executes all guest requests expeditiously to ensure prompt, courteous and polished delivery of clients’ needs\.

+ Analyzes customers’ service and product needs and financial issues of in\-house groups; recommends and acts upon appropriate resolution of customers’ concerns while maintaining profitability\.

+ Participates in internal and external meetings as determined by the Director of Event Operations & Event Experience \(i\.e\. forecast, menu review, department, pre\-cons, operational department pre shifts etc\.\)

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.

+ Integrity \- We do the right thing, all the time\.

+ Leadership \- We're leaders in our industry and in our communities\.

+ Teamwork \- We're team players in everything we do\.

+ Ownership \- We're the owners of our actions and decisions\.

+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality

+ Productivity

+ Dependability

+ Customer Focus

+ Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\)\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. Our amazing Team Members are at the heart of it all\!

Here is a list of perks you can enjoy when joining our team\!\!

The Benefits \- Hilton is proud to have an award\-winning workplace culture and benefits such as:

+ Comprehensive Health Insurance coverage for you and your family

+ Career growth and development

+ Go Hilton travel discount program with 100 nights of discounted travel

+ Best\-in\-Class Paid Time Off \(PTO\) and start accruing DAY ONE

+ Recognition and awards programs

+ Debt\-free education \(https://newsroom\.hilton\.com/corporate/news/hilton\-announces\-new\-education\-benefit\-through\-partnership\-with\-guild\-education\): Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_

Salary Range: $85,000 \- $90,000

**Job:** _Catering and Event Services_

**Title:** _Senior Event Operations Manager \- New York Hilton Midtown_

**Location:** _null_

**Requisition ID:** _HOT0BTYG_

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