• Automotive Service Advisor

    Friendly Auto Group (Fayetteville, NY)


    AUTOMOTIVE – SERVICE ADVISOR - FOR THE ALL NEW FRIENDLY HONDA OF FAYETTEVILLE DEALERSHIP.

     

    We are looking for dedicated service professionals to build our service operations and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

     

    What We Offer

     

    + Medical, dental, and vision

    + 401K

    + Paid vacation and sick time

    + Paid uniforms

    + High income potential

    Responsibilities

    + Greet customers promptly

    + Obtain customer and vehicle information

    + Clearly report all vehicle symptoms to technician as described by the customer

    + Determine and recommend needed maintenance based on age, mileage, and vehicle history

    + Prepare complete and accurate estimate for cost of Parts & Labor

    + Establish follow-up time

    + Monitor the progress of each vehicle throughout the day, updating customers frequently

    + Verify final invoice reconciles with work performed on the repair order

    + Explain all completed work and charges to customers

    + Perform active delivery with customer

    + Next day follow-up with customer

    Qualifications

    + Minimum 1-year experience in a service advisory role

    + Exceptional customer service & communication skills

    + Positive attitude

    + High volume mentality

    + CSI focused