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Performance Data Specialist

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Performance Data Specialist

Salary

$58,872.00 - $76,536.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 05303 07/30/2025

Department

Colorado Department of Human Services

Division

DPSO (Division of Performance & Strategic Outcomes)

Opening Date

08/01/2025

Closing Date

8/15/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1575 Sherman Street Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Opt in below to receive text message updates on CDHS recruiting events!

CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Please Note: This position has hybrid work arrangements, employees are expected to report to the office at least 2 days a week.

These arrangements are subject to change.

About The Executive Directors Office:

The Executive Director’s Office is responsible for the strategic direction and effective internal operations of the Colorado Department of Human Services (CDHS), working with the Governor’s Office, legislature, other government agencies, CDHS staff, counties, and a wide variety of stakeholders. The CDHS vision is to empower Coloradans to thrive through bold and innovative health and human services.

The Organizational Performance Management (OPM) team advises and assists agency leaders by using data analysis and strategic planning to drive strategy to improve human services outcomes in Colorado. The Department’s performance management strategy centers on reviewing data-driven reports during meetings where Department leadership and program staff hold each other accountable by discussing findings until problems are resolved and results are improved. This performance management strategy is not simply another layer of reporting but is the way CDHS manages its work to achieve results. The performance management strategy improves programs across all offices in the Department, including: Adult, Aging, and Disability Services; Civil and Forensic Mental Health, Children, Youth and Families; and Economic Security. It also improves internal-facing programs within Financial Services and Administrative Solutions. Through OPM’s efforts, CDHS division and office leadership are advised on performance data and are assisted in the development of alternative strategies for best results, with the intent of supporting continuous quality improvement. OPM also supports and implements other strategic planning and performance improvement efforts across the Department.

Description of Job

A bout this Position:

As part of the OPM team, the Performance Data Specialist aids in the delivery of the performance management activities, including preparation for performance management strategy meetings; collaborating with Strategic Operations and Solutions (SOS) team members and office leadership; development of Results Driven Management System (RDMS) performance metrics, maps, and dashboards. The Performance Data Specialist also aids in research efforts for the identification of opportunities for performance improvement, and serves as a support for performance improvement efforts across the Department.

Summary of Performance Improvement Leadership, Analytics, and Enhancement Duties:

This position is relied upon by the Senior Executive Team (SET) and Executive Management Team (EMT) to facilitate the Department's performance improvement activities, ensuring alignment with the Department’s strategic plan. The Performance Data Specialist provides performance management guidance, facilitation, coordination, and reporting for the performance improvement process to ensure maximum effectiveness and alignment across all areas of the Department. This position focuses on how these activities are tracked and reported in their respective databases (CDHS Smart Act Performance Plan, WIGs, etc.). This position reviews performance data across the Department to determine areas in need of improvement, escalation, or celebration. Additionally, this position aids in the delivery of performance management activities, including preparation for performance management strategy meetings, collaborating with division staff pre- and post-strategy meetings, and aids in the identification of opportunities for performance improvement.

Responsibilities include, but are not limited to:

+ Manages Accountability to Action Plans Following Performance Management Meetings: Manages accountability to action items identified by SET and EMT in Performance Management strategy meetings.

Metric Development: Manages and facilitates the State Fiscal Year (SFY) measurement development process in alignment with the Department’s Strategic Plan. Consults with program staff to establish program-specific output and outcome measures (performance management).

+ Reporting: Writes reports utilizing objective observations while being sensitive to the needs of the audience who consumes the product. Completes monthly, quarterly, and annual reports, as needed.

+ Performance Management Strategy Celebrations: Manages celebrations for meeting metric goals and outcomes.

Summary of Process Improvement Duties :

+ Develop and implement process improvement strategies for department-wide initiatives. Collaborate closely with the broader SOS team to determine the most effective way to communicate changes, applying change management best practices to ensure successful adoption.

+ Apply continuous improvement best practices across the Department. Develop and use standard metrics to analyze project trends, helping clients reduce waste, enhance customer satisfaction, adapt early to change, and minimize resistance.

+ Support cross-functional project teams in designing and executing process improvement strategies. This includes conducting activities such as swim lane mapping, Responsibility Assignment Matrix development, root cause analysis, and process analysis.

+ Review departmental goals and contribute to department-wide strategic planning by aligning CDHS performance measures with the broader departmental vision. Recommend updates to work unit standard practices to enhance program efficiency.

+ Leverage tools, resources and approaches, such as SOS best practices, training materials, and templates, to support this work.

+ Proactively provide internal customers with performance management and process improvement tools, templates, and guidance.

+ Facilitate meetings effectively by engaging participants, keeping them on track to meet performance objectives.

Summary of Additional Duties as Assigned to Support Department Objectives:

+ Meeting logistics: This position is responsible for preparing for the Department’s Performance Management meetings to ensure they run smoothly.

+ Serve as backup : Being available to cover for other analysts in the event of vacations, sick leave, and FMLA; and preparing documents, participating in meetings, etc .

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs. per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. . Volunteer work or a related type of experience may be used to meet the qualifications, but it must be documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in Public Administration, Public Policy, Data Analytics, Business Administration, Statistics or another related field.

OR

Education and Experience:

A combination of related education and/or relevant experience in Public Administration, Public Policy, Data Analytics, Business Administration, Statistics or a closely related field totaling six (6) years.

Preferred Qualifications:

+ Master’s degree in Public Administration, Public Policy, Data Analytics, Business Administration, Statistics, or a related field.

+ 3+ years of experience in performance management, program evaluation, or operational analytics.

+ Experience with developing and using performance metrics to drive organizational outcomes.

+ Proficiency in data visualization for various audiences (e.g. executive leadership, public, etc.).

+ Experience facilitating meetings, workshops, or strategy sessions.

+ Ability to be self-motivated and self-directed, while possessing the ability to work in a team environment.

+ Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

Conditions of Employment :

+ Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).

+ Travel - Occasional in-state and out-of-state travel is required.

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

A PPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program MotivateMe

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

Need help with your application? Click here. (https://www.youtube.com/watch?v=bKuwGdPpOW0)

Toll Free Applicant Technical Support

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

+ Yes

+ No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

05

Please describe your experience developing and/or implementing a performance management strategy. Include how you created key performance indicators, monitored performance, analyzed quantitative and qualitative data, collaborated with partners, and implemented initiatives to improve performance. What tools or methods did you use for process improvement, and how did you handle resistance or challenges? What was the result? (Your answer should be approximately 5 to 10 sentences.)

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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