• Hotel Front Desk Supervisor, Kalaloch Lodge

    Delaware North (Forks, WA)


    The opportunity

     

    Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Kalaloch Lodge in Forks, Washington. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

     

    If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

    Pay

    $20.50 - $21.00 / hour

     

    Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

    What we offer

    + Health, dental, and vision insurance*

    + 401k with company match*

    + Paid vacation days and holidays*

    + Paid parental bonding leave*

    + Tuition or professional certification reimbursement*

    + Weekly pay

    + Free shift meal

    + Employee discounts - 30% off food, beverage, and retail items

    + $15/ day commuter bonus for commutes 25+ miles

    + Referral bonus – earn $200 for each eligible referral

    + Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

    *Available for eligible year-round team members

     

    Life in Olympic National Park

     

    Every day can be an adventure when you live and work in Olympic National Park. Get ready for an experience like no other with pristine beaches, mist-covered rainforests, snow-capped mountains, and hidden lakes to explore.

     

    + Shared low cost housing available for $85/ week including wi-fi and all utilities

    + Housing includes communal living area with TV and a kitchen for shared use

    + Lots to explore on the Olympic peninsula with outdoor activities including hiking and whale watching

     

    What will you do?

     

    + Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

    + Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints

    + Implement policies, procedures, and service standards in conjunction with management

    + Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

    + Coordinate with housekeeping department

    + Operate motor vehicle if necessary

    More about you

    + At least 2 years' experience in hospitality, front desk experience is preferred

    + Prior supervisory experience preferred

    + Computer literate in MS Office programs; some experience with property management systems preferred

    + Must be fluent in English language both spoken and written

    + No college degree required

    + Must have a valid drivers license

     

    Shift details

     

    Day shift

     

    Evening shift

     

    Holidays

    Overnight

    8 hour shift

     

    Overtime as needed

     

    Who we are

     

    Kalaloch Lodge is located in Olympic National Park, steps from coast with nearby natural attractions including The Hoh Rainforest and Sol Duc Hot Springs. We offer our associates team members a free shift meal plus a free bus pass or a commute bonus for journeys over 30 miles one way.

     

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

     

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

     

    Together, we’re shaping the future of hospitality — come grow with us!

     

    Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.