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Overview

The Principal Business Operations, GSP (Global Sourcing And Procurement) role partners directly with the Chief of Staff and senior leadership to drive enterprise-wide operational strategy, planning, and performance management. It serves as a key thought partner on strategic priorities, translating high-level goals into actionable plans and measurable outcomes. The Principal leads cross-functional initiatives, establishes performance frameworks, and ensures alignment between strategic objectives, execution, and results. This role is highly influential, requiring analytical rigor, operational insight, and strong executive presence — without direct people management.

You’ll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.

What you'll bring

+ 8+ years of experience in Strategic Program Management, or a similar function—preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.

+ Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach

+ Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.

+ Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.

+ Excellent communication, stakeholder management, and executive influence skills.

+ Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.

+ Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.

+ Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.

+ Exhibits high levels of judgment, innovation and creativity; is a strategic thinker

+ Effective use of inquiry and advocacy to work through barriers

+ Ability to work independently as well as lead and collaborate in cross-functional teams

+ Strong organizational and time management skills

How you will lead

Operational Strategy & Planning

+ Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP’s strategic roadmap.

+ Develop and manage OKRs and success metrics to ensure focus and accountability across the team.

Program & Initiative Execution

+ Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.

+ Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.

Project Prioritization & Portfolio Management

+ Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.

+ Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.

+ Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.

Planning and Performance

+ Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.

+ Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.

+ Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.

+ Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.

+ Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.

Budget Planning, Forecasting, and Adjustments

+ Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.

+ Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.

Operational Health Metrics & Reporting

+ Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.

+ Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.

+ Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.

Stakeholder Engagement & Influence

+ Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.

+ Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.

+ Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.

Culture & Connected Leadership

+ Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.

+ Lead with empathy, curiosity, and influence—demonstrating a strong ability to connect strategy to people and execution.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is $172,500 - $233,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.