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Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

+ Maintain strong working relationships with customers and team.

+ Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

+ Understand warranty and insurance guidelines as it pertains to break-fix.

+ Customer, Partner/Vendor and cross-department relationship management.

+ Manage and update support cases in Customer, Netsync and OEM systems.

+ Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

+ Assist with on-site projects.

+ Assist in continual improvement to further streamline and automate existing processes and procedures.

+ Upkeep of work area.

+ Assist Network Team with network appliance installations.

+ Continued technical education.

+ Attend and contribute to weekly team meetings.

+ Other responsibilities as assigned by management.

Skills and Experience:

+ Strong attention to detail.

+ Good communication skills.

+ Good organization skills.

+ Good customer service skills.

+ Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.