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About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

This position 75% is remote (US Only); with 25% travel that will be required for team meetings, client meetings and onsite events.

This position will be office based in New York and may require additional travel, as needed.

Overview

The Senior Manager of Customer Success Management serves as a key strategic and operational leader, managing complex projects and/or programs that will help drive operational excellence and organizational success for Mobile Health. This role will ensure seamless execution, alignment with business goals, and stakeholder satisfaction with a focus on managing key relationships and implementation to ensure timely delivery and alignment of goals through the creation of comprehensive timelines and milestones, coordination of cross-functional teams, monitoring of KPIs, effective communication and ensuring collaboration between stakeholders.

This position will be responsible for driving performance, maximizing revenue opportunities, and improving service outcomes by working closely with leadership, operational teams, and key stakeholders.

Essential Duties & Responsibilities

Cross-Functional Collaboration

• Facilitate weekly cross-functional syncs between operations, technology, compliance, customer service and leadership to ensure alignment and issue resolution.

• Ensure adherence to client-specific SOPs and internal SLAs, documenting updates and communicating changes.

Business Development & Expansion

• Identify and propose new service line opportunities as a function of “upselling”,, geographic expansions, or workflow enhancements to increase utilization and grow revenue.

• Lead Quarterly Business Reviews (QBRs) with leadership to review KPIs, identify upsell opportunities, and reinforce the value of partnership.

• Collaborate with Sales, Marketing, and Strategy to position Mobile Health’s full capabilities as a value-add.

Client Relationship Management

• Build and maintain relationships with key stakeholders.

• Serve as the primary escalation point, ensuring resolution of concerns with speed, transparency, and accountability.

• Maintain a high-touch engagement model to reinforce partnership trust and satisfaction.

Compliance & Quality Assurance

• Monitor program adherence to all applicable NYS regulations and Mobile Health policies.

• Coordinate internal audits, track non-conformance issues, and implement corrective actions.

Knowledge, Skills and Abilities

• High accountability, entrepreneurial thinking, and a strong ability to translate operational execution into scalable results.

• Ability to utilize communication techniques and methods that generate trust, collaboration, open two-way communication and a supportive work environment.

• Ability to analyze complex situations, identify opportunities, and develop long-term strategies.

• Demonstrates the ability to learn innovative approaches, tools, and methodologies to stay abreast and move ahead in position/field.

• Flexible and able to multi-task; can work within an ambiguous fast-moving environment, while also driving toward clarity and solutions

• Ability to understand and manage emotions, and to build strong relationships.

• Superior interpersonal communication and presentation skill

• Nurtures internal and external customers to develop confidence, trust and long-term relationships/partnerships.

• Ability to build and maintain strong relationships with internal and external stakeholders.

• Ability to effectively present ideas and information to diverse audiences.

• S trong business process and service skills including giving and receiving feedback, active listening, conflict resolution, negotiation, group facilitation, delegation, coaching, influencing and visioning.

• Excellent MS Office skills (Word, Excel, Outlook, Teams and PowerPoint)

Experience & Education

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• Seven (7) to ten (10) years in project/program management, client services, or healthcare operations.

• Proven track record managing large-scale enterprise accounts or public-private partnerships.

• Experience leading revenue reporting and managing contractual obligations.

• Business acumen with the ability to forecast revenue and identify margin improvement opportunities.

• Familiarity with healthcare compliance, credentialing, and workforce solutions is a plus.

• Strong working knowledge of quality improvement and evaluation methodology.

• Proven success in both project execution and client relationship expansion.

• Expertise in reporting tools (Excel, Salesforce, Looker, or similar), with the ability to distill trends and present insights to leadership.

Benefits

+ Competitive salary and performance-based incentives

+ Comprehensive health, dental, and vision insurance plans

+ 401(K) plans

+ Paid time off and holidays

+ Professional development opportunities

+ Flexible working arrangements

Why Mobile Health?

Mobile Health has disrupted the industry since 1984. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening are an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.