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Description

As the Special Investigations / Consumer QA QC Lead, the primary function of this position is to ensure loans suspected to contain potential misrepresentation and/or fraud. Qualified to QC/Fraud Underwriter to ensure a thorough re-underwrite was completed, review all underwriting decisions were made, ensure all the guidelines on mortgage products are being met by Home Mortgage production staff. Determine if all DU conditions were input correctly, and conditions were satisfied. Review each appraisal for soundness and determine if review appraisal is warranted. Review legal documentation to ensure accuracy. Assist in the performance of periodic targeted assurance reviews and perform other credit and quality duties as may be assigned.

Primary responsibilities include

+ Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.

+ Respond to internal and external customer inquiries within 24 hours.

+ Escalate issues or risks to management within 24 hours.

+ Identify and suggest improvements to enhance customer experience.

+ Comply with all relevant regulatory requirements, including state and federal laws.

+ Complete all required Regulatory and HR compliance training quarterly by deadlines.

+ Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.

+ Work toward Personal Development Plan (PDP) goals and present progress to management.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ 7+ years of experience in fraud prevention, detection, and reporting, particularly in mortgage operations.

+ In-depth knowledge of manual underwriting and investor guidelines.

+ Advanced understanding of various income types and sources, including interpretation of personal and business tax returns.

+ Experience reviewing potential misrepresentation in income, employment, credit, occupancy, liabilities, and assets.

+ Strong knowledge of the consumer mortgage lending process and workflow.

+ Excellent oral and written communication skills.

+ Strong organizational, analytical, and problem-solving abilities.

+ Ability to work independently with minimal supervision.

+ Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: 8-5 - Role is Hybrid 3 days a week in office in Riverside, RI

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/31/2025