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How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for decades led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Today, nothing is more important than the health and safety of our customers and employees. Since the onset of the COVID-19 pandemic, Delta has moved quickly to transform the industry standard of clean while offering customers more space across the travel journey. Headquartered in Atlanta, Delta serves nearly 200 million people every year, taking customers across its industry-leading global network to more than 300 destinations in over 50 countries. Through innovative partnerships with Aeromexico, Air France-KLM, Virgin Atlantic, Korean Air, LATAM and WestJet, Delta has brought more choice and competition to customers worldwide.

**Delta is seeking undergraduates with a graduation date of Spring/Summer 2026 for our Commercial Strategy Analyst (CSA) Program.** The CSA Program is a full-time rotational position within Delta, designed to accelerate the development of high-potential contributors by deepening their understanding of Delta’s business, expanding their skills through challenging rotations, and providing opportunities to develop leadership capabilities.

Employment opportunities for the Commercial Strategy Analyst Program include:

Network Planning

Develop route structures, analyze new city and route opportunities and determine capacity response to competitive actions. Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft.

Pricing

Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share. Create short-term and long-term strategies to maximize revenue based on analyses of passenger demand.

Inventory Management

Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.

Customer Engagement, Loyalty and Marketing

Develop promotion and channel strategies to drive incremental passenger revenue, build customer loyalty and increase our brand. Design improvements to Delta’s customer communications, loyalty program, and develop better customer segmentation.

E-Commerce/Distribution

Maintain competitiveness of delta.com and self-service functionality, develop online marketing strategies and identify revenue streams through non-air partnerships for delta.com. Manage global distribution systems and third-party online agency relationships by leveraging new technologies to lower distribution costs.

Sales Analysis

Analyze the financial contribution of incentive programs with corporations/distributors and develop new sales strategies to generate incremental sales.

Reservations Sales Analysis

Analyze performance efforts to determine strategies that improve customer service, employee engagement, maximize cost efficiencies and ultimately drive increased customer revenue and loyalty

What you need to succeed (minimum qualifications)

+ Must graduate from undergraduate program in Spring/Summer 2026.

+ **_Candidates who have graduated and are employed full-time will not be considered._**

+ You have demonstrated the ability to interpret data, use it to form concrete business actions, and present findings.

+ You are a creative problem solver with a familiarity of economic concepts.

+ You can work in a time-sensitive environment and effectively prioritize tasks.

+ You thrive in team settings. You collaborate well, learn from others, and use your skills to help them.

+ You are a proactive, clear communicator.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Ideal candidates have demonstrated to be a collaborator and creative problem-solvers.

+ Internships/Co-Op/Extracurricular experiences are recommended.

+ Diversity, Equity, and Inclusion are core to Delta's culture, and we believe should be reflected in our people, the companies with which we do business, the way we treat customers and the manner in which we serve the world. We are an equal opportunity employer.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here