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How you'll help us Keep Climbing (overview & key responsibilities)

The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. **This position will be based in UVF and will require extensive travel with long periods of stay, up to 8 consecutive months each year, in GND to support day-to-day operations.**

+ Provides strong leadership to vendor and partner employees, front line and operations teams.

+ Oversees and coordinates operational performance, including safety, on-time departure (D-Zero), security and customer service delivery.

+ Has to be strong in all operational-related activities and in their organization and coordination (including Catering, Fueling, Maintenance, Ramp & Passenger Service activities as well as Security, Safety and high customer quality service delivery) as well as in non-routine situations.

+ Serve as an effective operational liaison between Delta and all contracted Business Partners within a station.

+ Ensures delivery of distinctive and thoughtful customer service.

+ Must be a key communicator, have the ability to set strong performance standards and lead business partner and vendor work teams through change, innovation and acceptance of new policies and procedures; he/she has to be strategic in thought processes and show strong decision-making attitude.

+ Must be efficient in building relationships with business partners, vendors, government agencies and local authorities to drive consistent positive business results and has to be able to attend management level meetings in this respect.

+ Promotes team building with business partners and vendors work force and leadership. He/she must show strong analytical, organizational and administrative skills and be able to multi-task and to focus on different priorities in different operational areas at the same time.

Additional duties include:

+ Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriate departments.

+ Keeps communication and coordination channels with Delta management, peers within and outside the station in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters).

+ Coordinates in case of emergency situations in support of, or in the absence of, the Station Manager.

+ Initial emergency response activation.

+ Supports the Station Manager with employee evaluations and employee development.

+ In the absence of the Station Manager, the Operations Service Manager performs all managerial tasks and functions.

+ Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

+ Experience in airport Above and Below Wing preferred.

+ Applicant should have good analytical skills and deductive reasoning skills.

+ The ability to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment required.

+ Must be comfortable working with highly sensitive and confidential information and materials.

+ Must be able to communicate clearly, both verbally and in writing.

+ Must be comfortable communicating to all levels of people both internal and external

+ Must be performing satisfactorily in current position.

+ Must be flexible with traveling between stations for extended periods.

What you need to succeed (minimum qualifications)

+ Must have current work authorization to work and live in Grenada at the time of application.

+ Must bequalified and able to receive work authorization for Grenada

+ Must be able to fulfill short term assignments up to 8 months at a time in St. Vincent.

+ Embraces diverse people, thinking, and styles.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Aplicant should be proficient in the Microsoft Office Suite of applications, be a strong self-starter as well as possess proactive problem-solving skills.

+ Strong knowledge of OSS, RES and SNAPP systems

+ Flexibility in shifts coverage (long hours, depending on operational needs) and in accepting the operational needs of a team.

+ Fluent in English (written and oral).

What will give you a competitive edge (preferred qualifications)

+ Sufficient knowledge of cargo activities and requirements so as to be able to serve as a liaison with business partner, cargo department and be able to guarantee safety/security and quality cargo compliance in station.

+ Efficiency in coordinating FAA/TSA and Corporate Quality Audits by guaranteeing the operation is compliant in all aspects and the business partners are following DL requirements.

+ Efficient in administrative skills like invoice handling/processing and approval, minor contracts handling, material ordering and follow-up as well as timely prompt information sharing with all business partners.

+ He/she has to support the Station Manager in other administrative duties like budgeting, cost control and personnel-related paperwork.

+ Ability to speak in public and deliver local trainings, motivational briefing sessions to business partners work force teams and leaders.

+ Provide tactical support including working with airline partners to identify and consolidate any local processes seams or identify and solve any local operational issues.

+ He/she must have ability to handle logistics in case of IROPs for customers/crew or DL employees assisting with IROPs or visiting the station (hotel accommodation, ground transportation/scheduling)

+ He/she must demonstrate positive willingness to accept and coordinate/handle (beside the daily operational/administrative tasks) any ad hoc requests delegated to them as they arise, showing effective time-management.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here