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Summary This position will be assigned to the NonAppropriated Fund Unemployment Compensation Program at JBSA Randolph. This a regular full-time category position with guaranteed 40 hrs per week. Employees appointed to a regular category position are eligible for benefits. Responsibilities Works in a centralized environment with the UC Program manager to administer the unemployment compensation program for Air Force nonappropriated fund (NAF) civilians. Participates with managing the program to ensure efficient. economical and successful administration of the AF NAF UC program. Under the direction of the UC Program Manager, develops and continually monitors overall Air force unemployment policies and procedures to ensure compliance with current federal and state laws and policies. Frequently involved in liaison with state federal program coordinators, and unemployment specialist at DoD and DoL to ensure the Air Force UC program is fulfilling the needs and meeting the expectations of all parties. Regularly coordinates with Air Staff, MAJCOM and installation level personnel specialist to ensure all parties are kept abreast of any change in requirements or processes. Coordinates with the UC Program Manager to respond to highly controversial inquiries from Congress, higher headquarters, and other Federal agencies; and responds to EEO complaints. Writes thorough responses that are reviewed by the UC Program Manager. Monitors the Air Force NAF UC program to ensure all work is accomplished on time and IA W established procedures. Follows up with late/missing determinations to ensure the Air Force retains the ability to challenge unwarranted monetary determinations. Maintains a case management system to ensure that information on active and inactive cases is readily available. Identities and tracks relevant metrics, conducts research and analysis to identify trends and to define continuing problems. Works closely with Air Force UC program manager to ensure all monetary determinations are reviewed to determine if an appeal is warranted. If warranted, ensures a timely, thorough and persuasive appeal is filed. Researches applicable state law to reference appropriate statutes to prepare the appeal and know the proper procedures to follow during the hearing. Serves as the AF representative during UC hearings. Provides persuasive, logical testimony to explain Air Force case to administrative judge. Follows-up to ensure Administrative Judge's decision is received and files higher level appeals when necessary. Prepares reports and presents metrics to determine timeliness of the AF NAF UC program. Performs all other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12774287 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/15/2025 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience in personnel management and administration. Experience with unemployment program laws, rules, regulations and procedures. Must have experience and skill in understanding of the systems, methods, and administrative machinery for accomplishing the work of an organization. Experience to analyze problems and apply sound judgment in assessing the practical implications of alternative solutions. Experience in researching laws, regulations, policies and procedures to make accurate determinations on complex issues. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Ability to communicate with others effectively both orally and in writing. 2. Knowledge of and skill in understanding of the systems, methods, and administrative machinery for accomplishing the work of an organization. 3. Ability to analyze problems and apply sound judgment in assessing the practical implications of alternative solutions. 4. Able to show experience in researching laws, regulations, policies and procedures to make accurate determinations on complex issues. 5. Knowledge of unemployment program laws, rules, regulations and procedures. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s) **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) . Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position Male applicants born after December 31, 1959 must be registered for Selective Service Direct deposit is required Satisfactorily complete an employment verification (E-Verify) check A probationary period may be required Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD) Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.