• Front Desk Supervisor

    Omni Hotels (Hot Springs, VA)


    Location

     

    The Omni Homestead Resort & Spa

     

    Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

     

    The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

    Job Description

    The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.

    Responsibilities

    + To be thoroughly acquainted with all check-in policies and procedures.

    + To be experienced with various guest scenarios.

    + To be familiar with all technical equipment related to the Front Desk.

    + To be familiar with all hotel facilities and offerings.

    + To understand the influence and importance of all departments on the Front Desk.

    + Responsible for the training of new associates.

    + Must be familiar with the shift checklist and be able to run the desk in absence of the Assistant Manager.

    + Understand and be able to perform rooms control duties.

    + Broad knowledge of Epitome, Synergy and Ving card systems.

    + Familiar with all reservation special packages.

    + Understand all radio codes and emergency procedures.

    Qualifications

    + Attain high propensity for customer service.

    + Previous cash handling experience.

    + Ability to stand for prolonged periods of time.

    + May require working overnight shift.

    + Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-VA-Hot Springs

     

    Posted Date4 weeks ago(7/8/2025 5:10 PM)

     

    Requisition ID 2025-124919

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations