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Job Description

The Clinical Program Manager for Geriatrics and Palliative Medicine supports the Vice Chair of Quality and Clinical Information and oversees the execution of departmental initiatives. This role ensures that all program goals and objectives are achieved according to defined priorities, quality standards, timelines, and specifications. The program may operate as an independent initiative or as a component within the department or larger health system.

The Clinical Program Manager leads quality and performance improvement programs in collaboration with the department’s quality leadership. They are responsible for managing documentation, data reporting, and coordination through Mount Sinai Hospital and Mount Sinai Health System’s quality infrastructure. This role combines project management, education, and cross-disciplinary engagement, including direct interaction with departments, administrators, medical and quality leaders, and clinical staff. The manager also oversees daily operations of core measures and clinical quality metrics and initiatives.

Qualifications

+ Baccalaureate Degree in Nursing is required. Masters in Nursing or advance provided is preferred. Certification in specialty area preferred.

+ **Certification** : Geriatrics and/or Palliative Care certification preferred

+ 5 years directly related experience (some supervisory preferred)New York State License with current registration as a registered professional nurse. Certification in specialty area preferred.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115,494.00 - $192,328.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

, 851 - Geriatrics and Palliative Care - ISM, Icahn School of Medicine

Responsibilities

Responsible To

Reports directly to the Vice Chair, Quality and Clinical Innovation, Brookdale Department of Geriatrics and Palliative Medicine, and indirectly to the Associate Director of Quality and Informatics, as applicable.

Responsible For

+ Ensuring accurate collection, validation, and reporting of quality and safety metrics, including hospital core measures, departmental metrics, nursing-sensitive indicators, and patient satisfaction data

+ Supporting an optimal practice environment for Relationship-Centered Care and quality improvement initiatives

+ Serving as a clinical liaison to the quality and clinical data analytics team

Principal Duties and Responsibilities

General

+ Manage multiple concurrent projects with detailed plans and task lists to ensure timely follow-through.

+ Collect and disseminate accurate quality and safety data across the Geriatrics and Palliative Care services, support data interpretation for care improvement.

+ Oversee EHR templates to ensure usability and real-time data capture for clinical and leadership needs.

+ Prepare reports, visualizations, presentations, and other media for quality, safety, and performance improvement communication.

+ Represent the department on internal and external committees and teams.

+ Maintain meeting minutes for quality committees and report outcomes to leadership.

+ Coordinate clinical data activities among clinical leads, consultants, and teams; ensure goal alignment and infrastructure.

+ Develop, revise, and implement program strategies to support sustainable growth.

+ Conduct needs assessments to inform program development.

+ Prepare orientation, competency, and evaluation reports tied to measurable outcomes.

+ Develop and manage work plans aligned with goals and resources; coordinate daily operations and prioritize activities.

+ Deliver timely status reports, identify patterns and trends, and recommend corrective actions.

+ Collaborate on the development and review of policies, procedures, and care standards.

+ Ensure compliance with hospital and regulatory agency standards; maintain readiness for accreditation surveys.

+ Perform additional duties as assigned by supervisory leadership.

Quality

+ Ensure accuracy and validity of quality data, including manual chart reviews.

+ Collaborate with external programs and vendors as needed.

+ Promote alignment of quality initiatives across sites, disciplines, and care levels

+ Create and deliver data-driven presentations on quality, outcomes, and improvement goals.

Performance Improvement

+ Maintain an inventory of departmental performance improvement initiatives.

+ Coordinate interdisciplinary quality improvement efforts across the care continuum.

Professional Development

+ Participate in professional organizations and activities.

+ Engage in scholarly activities, including public speaking and publishing.

+ Support a culture of professional practice and scholarship.

+ Demonstrate respect and inclusivity toward all patients, families, and colleagues.

+ Foster a culturally sensitive and responsive work environment.

Experience

+ Demonstrated success in quality and performance improvement, and project management.

+ Experience in Geriatrics and Palliative Care preferred.

+ Proficiency with EPIC for clinical documentation and understanding of data structures (front-end and back-end) required.

+ Excellent verbal and written communication skills.

+ Strong ability to work independently and as part of interdisciplinary teams.

+ Capable of managing multiple projects concurrently.

Technical Skills

+ Intermediate to advanced Microsoft Office (Word, Outlook, Excel, PowerPoint)

+ Proficiency in Tableau software for data visualization and reporting

+ Familiarity with database management tools (e.g., Redcap, Access)

+ Experience with or willingness to learn statistical software (e.g., SAS, SPSS, Stata, MATLAB, R)

+ Physical capability to meet job responsibilities.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115494 - $192328 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.