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Administrative Officer 1 - Transportation (Local Government) - Wayne County Area Agency on Aging

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Administrative Officer 1 - Transportation (Local Government) - Wayne County Area Agency on Aging

Salary

$41,281.50 Annually

Location

Wayne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-30827-L0121

Department

Local Government

Division

AN Wayne Co Aaa

Opening Date

08/01/2025

Closing Date

8/14/2025 11:59 PM Eastern

Job Code

L0121

Position Number

80011901

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101164

Bureau / Division

Wayne County Area Agency on Aging

Worksite Address

323 Tenth Street

City

Honesdale, Pennsylvania

Zip Code

18431

Contact Name

Paula Wehrmann

Contact Phone

570.253.4262

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you looking for a meaningful career that keeps you engaged with new challenges every day? If so, Wayne County Area Agency on Aging has the perfect opportunity for you. Join us as an Administrative Officer 1 where you will oversee and manage our Transportation Department. If you are an organized and detail-oriented professional, apply today to take advantage of this rewarding career in a supportive team atmosphere that also offers an excellent benefits package!

DESCRIPTION OF WORK

As an Administrative Officer 1, you will be tasked with overseeing all aspects of the department’s operations, including strategic planning, regulatory compliance, financial management, and service delivery. This leadership role is responsible for developing and implementing departmental goals, managing budgets and state/federal grants, supervising staff, and ensuring efficient and effective transportation services across the county. You will have the opportunity to collaborate closely with the Human Services Administrator and other county departments, while representing the Transportation Department in public and intergovernmental forums, ensuring high standards of safety, service quality, and operational effectiveness. Specific duties include:

+ Monitoring expenses and approving invoices

+ Analyzing statistical information to identify trends, anomalies, and inconsistencies

+ Assisting with negotiation of contracts

+ Overseeing the maintenance of vehicles inventory

+ Completing performance evaluations

+ Mediating consumer concerns

+ Completing accident reports

+ Training staff

+ Attending seminars and workshops

+ Conducting marketing activities

+ Developing initiatives to promote effective transportation services

Join us in our mission of enhancing the mobility of our consumers by providing professional, accessible transportation in a safe, reliable, comfortable, and courteous manner!

Work Schedule and Additional Information:

+ Full-time employment

+ Note: Overnight or out of county travel for meetings or trainings may be required.

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two years of experience in varied office management or staff work; and a bachelor's degree;or

+ Any equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation.

+ A conditional offer of employment will require a medical examination and drug screening.

+ This position falls under the provisions of the Child Protective Services Law.

+ Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

+ Yes

+ No

02

How many years of full-time experience do you possess in varied office management or staff work?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

05

If you answered "NO" to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – WRITTEN COMMUNICATION

Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience compiling and presenting information in written format. I was responsible for the final content of the document or report.

+ B. I have experience compiling and presenting information in written format. Someone else was responsible for the final content of the report using the information I gathered.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

+ D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to written communication.

+ Your level of responsibility.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

10

WORK BEHAVIOR 2 – ORAL COMMUNICATION

Holds conferences with staff to gather, review, discuss, and resolve various problems that have been encountered. Organizes meetings and speaks before groups to disseminate relevant issues and updates.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I held conferences with staff in order to gather information on problems encountered. I was responsible for disseminating information to interested parties regarding relevant issues and updates.

+ B. I held conferences with staff in order to gather information on problems encountered. Someone else was responsible for disseminating information to interested parties regarding relevant issues and updates.

+ C. I have successfully completed college-level coursework related to public speaking or communications.

+ D. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to oral communication.

+ Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 3 – ANALYZING INFORMATION

Researches and analyzes grants and contracts to determine accuracy and compliance with established policies, rules, and regulations.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience researching and analyzing reported data. My analysis included determining accuracy and compliance with established policies, rules, and regulations.

+ B. I have experience researching and analyzing reported data. I was responsible for verification of accuracy, but someone else determined compliance with policies and procedures based on information I provided.

+ C. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.

+ D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to analyzing information.

+ Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 4 – TECHNICAL ASSISTANCE

Communicates verbally and in writing with vendors, grantees, schools, employees, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations and difficult personalities.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.

+ B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but referred technical questions to someone else to provide information.

+ C. I have successfully completed college-level coursework related to psychology or public relations.

+ D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to providing technical assistance.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 5 – PROGRAM EVALUATION

Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

+ B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Someone else was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

+ C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.

+ D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to program evaluation.

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

22

WORK BEHAVIOR 6 – REVIEWING AND MAINTAINING DOCUMENTS

Reviews and maintains documents and manuals. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience reviewing and maintaining documents and manuals. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.

+ B. I have experience maintaining documents and manuals. I was responsible for making changes based on recommendations which someone else evaluated for accuracy and clarity.

+ C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.

+ D. I have NO experience or training related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to reviewing and maintaining documents.

+ Your level of responsibility.

24

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov