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ONSITE IN SALEM, OREGON

Pay Rate: $19/hr

Professional Summary:

The Medicare Advantage Customer Service Representative plays a vital role in delivering exceptional service to Medicare Advantage members. This position requires a compassionate, detail-oriented individual who can effectively resolve inquiries related to coverage, claims, and benefits. Operating in a high-volume call center environment, the representative must demonstrate professionalism, empathy, and efficiency while advocating for members and ensuring their concerns are addressed promptly and accurately.

Key Responsibilities:

+ Provide outstanding customer service to all Medicare Advantage members via phone and other communication channels.

+ Respond to inquiries regarding coverage, claims, and policy provisions with clarity and accuracy.

+ Interpret and explain benefits and policy details across all Medicare Advantage products.

+ Conduct thorough research and follow-up to ensure timely and effective resolution of member issues.

+ Maintain a courteous and professional demeanor in a fast-paced, high-volume call center environment.

+ Investigate and triage complex customer concerns, escalating when necessary to ensure member satisfaction.

+ Advocate for members by clearly explaining benefits and resolving issues with empathy and patience.

Qualifications:

+ Previous experience in a call center environment with an understanding of performance metrics and expectations.

+ Strong computer literacy and ability to navigate multiple systems simultaneously.

+ Excellent phone etiquette and a professional, courteous communication style.

+ Proven ability to resolve customer service issues efficiently and effectively.

+ High level of empathy and emotional intelligence; ability to connect with members and understand their needs.

+ Prior experience in the healthcare or insurance industry is preferred.

+ High school diploma or equivalent required; additional education or certifications in healthcare or customer service are a plus.

Shift: M-F, Must be available until 8pm during open enrollment months (October- March) will be required to work weekends and will have the opportunity for OT

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Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salem,OR.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.