• Desktop Support Technician

    TEKsystems (New Port Richey, FL)


    Job Summary:

    We are seeking a customer-focused and technically proficient Desktop Support Technician with 2–5 years of corporate IT support experience. The ideal candidate will have a strong background in Active Directory and Office 365 support, and a proven ability to document ticket details to support the development of knowledge-based articles. This role is essential to ensuring end-user satisfaction and maintaining a stable IT environment.

    Key Responsibilities:

    + Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals.

    + Troubleshoot and resolve hardware, software, and network issues in a corporate environment.

    + Support and manage user accounts, permissions, and group policies using Active Directory.

    + Assist users with Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.

    + Document detailed ticket information in ServiceNow to support knowledge base development and improve future resolution times.

    + Deliver exceptional customer service through clear communication and timely follow-up.

    + Collaborate with other IT teams to escalate and resolve complex issues.

    + Maintain accurate inventory and asset tracking records.

    + Participate in IT projects, including system upgrades and deployments.

    Qualifications:

    + 2–5 years of experience in corporate desktop support or IT help desk roles.

    + Strong working knowledge of Active Directory and Office 365 administration.

    + Experience with ServiceNow or similar ITSM platforms.

    + Excellent written and verbal communication skills.

    + Proven ability to document technical issues and resolutions clearly and thoroughly.

    + Strong customer service orientation and interpersonal skills.

    + Ability to work independently and manage multiple tasks effectively.

    + Associate degree in IT or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) a plus.

    Pay and Benefits

    The pay range for this position is $18.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in New Port Richey,FL.

     

    Application Deadline

     

    This position is anticipated to close on Aug 9, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.