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Summary This position is assigned to the Morale, Welfare, and Recreation (MWR) Department; Fleet Readiness (N92); Commander, Navy Region Naval District Washington; NSF Indian Head, Md. Incumbent serves as a Recreation Aide, providing customer service and support for the Bowling Center Front Desk and Snack Bar as well as Auto Hobby. Responsibilities Front desk duties comprise 55% of incumbent's time and include but are not limited to: Greets patrons upon arrival and answers telephones. Advises patrons of services, activities and food offerings and answers inquires. Responds to customer complaints, referring unresolved issues to the manager on duty. Uses a Point of Sales system to assign bowling lanes, billiard tables and reserve lanes for groups. Maintains waiting list for bowling lanes and billiard tables. Computes charges and collect payment for services. Completes daily activity reports (DAR) and ensures proper deposit of receipts. Issues shoes according to size needed. Accepts return of shoes, sprays shoes with disinfectant and returns to proper storage. Replaces shoe laces as needed. Ensures leagues start bowling at scheduled times. Monitors patrons to determine misuse of lanes, equipment or violation of rules and notifies management. Notifies mechanic or management of scorer or pinsetter problems. Performs necessary housekeeping tasks in assigned spaces to ensure proper standards of appearance, safety and cleanliness. Maintains assigned areas to ensure neatness, sanitation and order. Cleans daily assigned work areas, front coolers, and counters observing all sanitary and safety regulations. Ensures proper security and closing procedures are followed to prevent fire or theft. Snack Bar duties comprise 45% of incumbent's time and include but are not limited to: Sells food items, beverages, and bottled beer from the Snack Bar. Computes charges and collects payment for food and beverage items. Completes daily activity reports (DAR) and ensures proper deposit of receipts. Expedites/delivers food orders. Makes coffee and serves fountain drinks. Sets up and cleans coffeemaker/beverage dispenser replenishing product as needed. Ensures proper display and marking of prepared food items Requirements Conditions of Employment Qualifications Knowledge of basic food handling techniques. Knowledge of, or the ability to learn, the basic rules and requirements of bowling. Knowledge of the activities and assigned area of responsibility. Knowledge of cash handling procedures. Knowledge of basic arithmetic. Knowledge of sanitation requirements for the assigned area of responsibility. Ability to read and understand written material. Ability to work tactfully and be courteous of others. Ability to communicate effectively in English, orally and in writing. Ability to perform routine housekeeping tasks. Ability to present a neat, well-groomed appearance at all times. Ability to recognize intoxicated or unruly patrons and to notify manager on duty. Education Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.